Job Description

Support and assist Food and Beverage Area Manager in daily operation and all other responsibilities, standing in for them whenever necessary. This position is responsible for upholding the highest standards of customer service, ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California.

Job Responsibilities

Customer Engagement

Lead by example, putting the customer first and delivering exceptional customer service. Step in to assist staff with any restaurant duties, including cooking, serving, bussing, dishwashing, cleaning, or any other necessary tasks. Build strong relationships with your workforce, being approachable and supportive. Effectively delegate various management responsibilities to restaurant leads. Assist with allergen and food preference requests from customers. Understand and strive to achieve Key Performance Indicators (KPIs) goals

HR Responsibilities

Utilize scheduling software to ensure restaurants are adequately staffed at all times. Serve disciplinary action to employees for attendance or policy violations according to Aramark and partner company policies. Communicate effectively with employees, leads, managers, other departments, administration, and external parties. Conduct interviews for new hires and internal position applicants. Handle employee relations issues promptly and effectively. Participate in a rotating shift as the on-call manager to handle restaurant closures, address park-wide FB issues, and maintain staffing levels at all LEGOLAND FB. Safety Ensure equipment is functioning properly and shop areas meet safety and health standards to pass audits. Ensure all team leaders and employees are trained and execute proper health and safety requirements at all times, adhering to Aramark, San Diego County, OSHA and Merlin Entertainment safety policies and procedures.

Finance

Manage ordering processes for each shop location. Assist Manager in ensuring shops reach financial targets. Minimize food waste through effective management practices. Understand how forecast will effect business and respond accordingly. Manage and count inventory for shop locations.

Training

Lead training sessions and identify areas for further team development. Learn responsibilities of the area manager.

Additional Responsibilities

Oversee 4-8 food locations, providing daily check-ins and support as needed. Assist with managing various catering events. Undertake frequent project management tasks. Maintain high levels of organization and planning to optimize routine operations and long-term projects. Conduct and participate in frequent meetings with other managers and team members to ensure business success. Apply problem-solving skills to address and resolve issues. Perform any additional tasks or cross training requested by management and administration.

Qualifications

At least 2 years of progressive experience in food service and a proven track record of success in Food and Beverage operations.

Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment.

Sufficient education to read, write, and use computer systems.

Be able to work quickly and concisely under pressure.

Available to work holidays and weekends.

Must be flexible to work shorter or longer hours due to business volume.

Able to pass a Manager Food Handler certification exam.

Physical Requirements

Frequent lifting, pushing, pulling, bending, squatting, and stooping.

Expect constant walking and standing during shifts.

Occasional crawling and climbing.

Frequent lifting of 20 to 30 pounds.

Ability to lift up to 60 pounds for infrequent circumstances.

The role will require wearing uniforms and Personal Protective Equipment (PPE).

Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions?.

Exposure to extreme temperature changes.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .