Fixed Operations Manager

　　Field Management Manchester, New Hampshire

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　　Description

　　As a Fixed Operations Manager your essential job functions include:

　　Leadership (30%)

　　Create a positive and productive working environment consistent with Dent Wizard’s core values

　　Lead, coach and develop team to drive productivity and retention

　　Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention

　　Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs

　　Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff

　　Participate in field town hall communications

　　Customer Engagement (30%)

　　Ensure fulfillment of services meets customer expectations

　　Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)

　　Maintain knowledge of customer pricing and service expectations.

　　Expediently address customer, operational, and performance concerns.

　　Identify and implement value-added customer solutions

　　Driving Performance (20%)

　　Drive talent selection and hiring for area roles needed

　　Deliver operating performance in terms of LSR, Employee Engagement and Retention

　　Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.

　　Address day-to-day operational issues, ensure maintenance of customer sites and perform QC

　　Coordinate supplies and parts ordering management

　　Administration (20%)

　　Coordinate supplies and parts ordering management

　　Troubleshoot most critical operational issues

　　Maintain clean, organized work areas that meet DW’s compliance (EHS) standards

　　Support and adhere to DW’s policies and procedures on ethics standards and commitments

　　Ensure effective invoicing processes are implemented and maintained

　　Other Duties as Assigned

　　Competencies Required

　　Lead and coach technicians

　　Results Orientation

　　Systems Thinking / Process Improvement

　　Agility

　　Initiative

　　Influence

　　Customer Focus

　　Apply Knowledge

　　Position Requirements

　　Proven ability to manage, coach, and lead others.

　　3 years proven operations experience in a similar type of environment.

　　Auto and reconditioning industry experience preferred.

　　Physical Job Requirements

　　Continuous viewing from and inputting data to a computer screen.

　　Travel as necessary (up to 20%).

　　Drug Policy

　　All applicants being considered for employment must pass a pre-employment drug screening and background check.

　　The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $65,000 and $80,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution)

　　Apply Now!!!