Financial Services Consultant II

　　United States

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　　About CentralSquare Technologies

　　CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

　　Job Description

　　What We’re About:

　　At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

　　Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

　　The Role

　　This role works with customers to implement CentralSquare software solutions. This role typically participates under the direction of a Project Manager to review the business process, document requirements, perform system configuration, training, testing, and rollout activities. This role must work with sales support to articulate Professional Services approach, estimates, and value propositions, thought leadership, and delivery of Customer Value Added Service.

　　Job Duties

　　Assist customers with system configuration based on recommended best practices, workflows, and business requirements

　　Perform system demonstrations and assist the customer with system review prior to go-live

　　Develop and maintain subject matter expert knowledge for the configuration of our software solutions

　　Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients

　　Build and maintain strong working relationships with customers

　　Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments

　　Work with a wide range of disciplines and personalities, both internally and externally

　　Works independently and may QA the work of other consultants

　　Plans his or her training projects as needed

　　Mentor junior resources to grow their skill sets and maintain a high-functioning team

　　May conduct one on ones with team members

　　Assists team members on escalations when needed for small/medium size projects. Consult on large size projects with the help of manager

　　Maintains current and identify new professional services tools and/or software to increase productivity

　　May lead large group meetings on process and product

　　May lead weekly team meetings and provide weekly status notes

　　Comfortably and effectively presents to audiences of various sizes and leadership levels internal and external

　　May communicate and review work assignments with the team

　　May work with team members to proactively avoid repeat problems for future implementations

　　May create weekly financial milestones, monthly forecasting for revenue recognition, and end-of month project percent complete

　　May create forecasts of revenue for projects

　　Skills & Requirements

　　Requirements:

　　B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience

　　4-5 years of experience

　　Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility

　　Ability to handle multiple projects and tasks simultaneously

　　Ability to learn new applications and system features quickly

　　Dedicated to the best possible customer experience and takes initiative to improve it

　　Desire to travel up to 75% for training at customer sites

　　Ability to articulate technical and functional concepts to technical and non-technical audiences