As our Patient Financial Rep, you’ll work Monday through Friday, 8:00 AM – 4:30 PM. You’ll be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. You’ll be using your compassionate customer service to assist patients with navigating the financial aspect of their healthcare. This is a fast-paced position that will rely on your proven ability to multi-task and your desire to help patients. 

　　To thrive in this position, you will need to be calm and attentive as you explain complex financial concepts. You’ll use your prior experience with a variety of software and navigating multiple systems to collect patient information and enter it into multiple computer systems. You will make phone calls to medical centers to solve issues.  You’ll use your communication and problem-solving skills to address billing discrepancies and insurance-related issues.  

　　Although previous healthcare experience would be helpful, it is not required.  We will teach you our industry-leading technology and a variety of medical terminology to perform at your best and feel good about what you do. Since you will be working in a hospital, you must be up to date on all vaccines (including but not limited to COVID-19 and annual flu shot). We can help you with your vaccines at no cost to you. You will also need to pass a background check and drug screen. 

　　Here’s What You Can Expect

　　Engaging with patients to provide detailed explanations of medical bills, insurance coverage, and financial assistance programs. The information you collect will need to be entered into the computer so you will need to feel comfortable in a fast-paced work setting, capable of staying calm under pressure while making the patient feel at ease. You’ll also need to feel comfortable using multiple computer systems and typing quickly and accurately.  

　　Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. While you accurately and compassionately explain to the patient their financial obligations during the financial counseling session.

　　A team you can rely on. We care about your progress toward career goals. Joining R1 RCM is a great choice to build on your career in healthcare. 

　　At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.

　　If you need assistance or accommodation to complete any part of the job application process, please contact us at 312-496-7709 or [email protected] for assistance.

　　For this US-based position, the base pay range is $14.00 - $18.86 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

　　Learn more about Benefits (http://go.r1rcm.com/benefits) at R1

　　Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

　　Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

　　Comprehensive Medical, Dental, Vision & RX Coverage

　　Paid Time Off, Volunteer Time & Holidays

　　401K with Company Match

　　Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

　　Tuition Reimbursement

　　Parental Leave

　　R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

　　If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

　　CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

　　To learn more, visit: R1RCM.com

　　Visit us on Facebook (https://www.facebook.com/R1RCM)

　　R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

　　Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.

　　Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”