Financial Center Manager - Military Banking Overseas Division - Japan

　　San Antonio, Texas

　　Job Description:

　　The Financial Center Manager supports the Overseas Military Banking Program. This role is an international assignment position responsible for one or more Military Banking Facilities on U.S. military installations overseas. Financial Center Managers (FCMs) operate fully on-site as business owners and are responsible for ensuring operational risk excellence of their financial center(s) while fostering a client-centric environment. The FCM's core responsibility is the day to day performance and overall operational management of the financial center. FCMs report to the Market Leader.

　　Primary Responsibilities:

　　Drive operations and client experience by engaging associates on business strategy and performance results. Evaluate key performance indicators to identify opportunities for improvement. Execute risk and service delivery strategy by fostering collaboration between banking center teammates, business partners and local Command officials. Conduct ongoing reviews to ensure optimal efficiency in cash management processes. Communicate the need to meet or exceed performance expectations while emphasizing the importance of long-term strategies and goals. Adhere to, enforce, and carry out internal and regulatory policies, procedures, and processes. Proactively identify and manage risk in business, product, and service transactions. Foster a client-centric environment whereby associates are accountable for delivering an exceptional client experience. Responsible for servicing retail clients, private/official organizations, and onsite/offsite ATMs. Drive participation in community involvement and financial education opportunities. Ensure clients are connected to products/services that help them achieve their financial goals. Hold associates accountable to performance standards, client experience expectations, and risk management strategy. Successfully resolve client issues and escalations timely and professionally. Responsible for associate and client safety. Observe, model and coach on proper execution of banking center risk and service strategy. Drive associate performance via continuous coaching, developmental opportunities, and documented performance plans. Actively participate in associate recognition opportunities. Effectively manage budgeted FTE, maintain a staffing plan, and consistently develop a talent pool.

　　Required:

　　Minimum of three years banking supervisory experience building, leading, managing and coaching a team.

　　Minimum of two years in the Financial Center Manager or Assistant Manager role.

　　Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve goals.

　　Excellent leadership, management and strong interpersonal skills. Ability to lead a culturally diverse group.

　　Strong organizational, planning, decision making and time management techniques. Ability to analyze and interpret information.

　　Strong communication skills (including verbal, non-verbal, written and presentation and active listening skills.

　　Ability to pass pre-employment assessments and compliance requirements.

　　Desired:

　　Undergraduate diploma, banking degree or equivalent desired, but not required.

　　Ability to read, write, and/or speak Japanese desired, but not required.

　　Personal or professional familiarity with U.S. military, Defense Department, and/or international communities desired, but not required.

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .