Overview

　　Pay: $75,000.00 - $85,000.00

　　The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

　　You may be eligible to participate in a Company incentive or bonus program.

　　ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com) (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

　　POSITION RESPONSIBITLITIES

　　Be a subject matter expert in the client operating environment and how the ABM services must be delivered.

　　Analysis, creating client deliverables, pricing, and financial planning.

　　Building dashboards.

　　Direct ABM branch operations on client expectations for everyday service performance. Review, edit and submit proposals to the client.

　　Oversees special projects to ensure work is performed and tracked from implementation to completion.

　　Be actively engaged in fielding, resolving and escalation of client concerns.

　　Conduct periodic internal audits of ABM performance at client locations.

　　Prepares data and reporting for client Business Reviews.

　　Independently train ABM branch operations on client service delivery expectations, SOW’s, tools, communications protocols

　　Prepare and execute site launch project plans, including follow-up with ABM, vendor and client personnel

　　Receive requests for scope changes from client, identify gaps in service coverage, negotiate final service levels with client.

　　Respond to customer escalations.

　　Report hours, inspections and complaints to both internal and external management.

　　Performs other duties as assigned or requested.

　　KNOWLEDGE, SKILLS & ABILITIES:

　　Knowledge of facilities management is preferred.

　　knowledge of payroll and billing systems.

　　Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel and Powerpoint.

　　Bachelor’s Degree preferred.

　　Proven knowledge in PowerBI.

　　Knowledge of accounts receivables and account payables.

　　Good communication skills both written and verbal.

　　Proven ability to work with and communicate with various levels of staff and management as it relates to ABM and the client.

　　REQNUMBER: 73937

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.