FINANCIAL AID TECHNICAL SPECIALIST

　　Job ID 1625

　　January 9, 2024

　　Department: Financial Aid

　　Employee Group: https://www.grcc.edu/sites/default/files/docs/humanresources/meetconferhandbook_2020-03.pdf

　　Schedule: Full Time, Non Exempt

　　Compensation: $53,000 per year

　　Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment

　　Reports to: Associate Director of Financial Aid Operations

　　Posting Closes: January 22, 2024

　　SUMMARY

　　This position supports activities related to the effective and efficient delivery of student financial aid resources and services, including quality assurance, troubleshooting, and error resolution. This individual will complete all the steps necessary to ensure that federal, state, and institutional financial aid is awarded, originated, and disbursed in a timely manner, and in compliance with federal and state regulations and institutional policies and procedures. Additionally, this position is responsible to track, resolve, and provide follow-up for financial aid-related questions and concerns. Based on needs within the office, various team members take the lead on certain programs, while all team members will have the ability to assist and back up the lead person. Finally, this role also supports financial aid student service functions including face-to-face meetings, orientations, financial aid presentations and workshops, phone calls, email, and text campaigns.

　　ESSENTIAL FUNCTIONS

　　• Manage financial aid processes related to non-term clock hour programs, specifically financial aid awarding, refunds, satisfactory academic progress evaluation, and return of Title IV funds (R2T4) calculations

　　• Responsible for the processing of return of Title IV funds (R2T4)

　　Adjusts aid based on GRCC's Attendance policy

　　• Work in cooperation with the Student Financial Services Office to facilitate the refund process to ensure that all aid eligibility criteria are met at the time of disbursement

　　• Monitor student accounts related to repeated and developmental education coursework, and adjust student awards as needed

　　• If chosen to be lead person on certain State Aid programs, be responsible for that program funded through the State of Michigan's Student Scholarships and Grants Office and monitor recipients to ensure eligibility and compliance with state requirements

　　• Develop and implement processes for ensuring that students establish eligibility for Futures for Front liners, Reconnect, and other State programs. This includes monitoring continuous enrollment, minimum GPA, coding students correctly in PeopleSoft, reporting the data to MiSSG, and reporting graduation data to MiSSG

　　• Work in cooperation with the GRCC Foundation for the accurate awarding of GRCC Foundation Scholarships, including, but not limited to, reporting to the Foundation regularly on the utilization of scholarships, identifying issues that prevent awarding, reporting any issues regarding student eligibility, assisting with data requests from the GRCC Foundation, and providing billing statements at least once per quarter and a final year end statement

　　• Monitor the process to ensure that outside resources are recorded correctly on student award accounts to ensure accurate awarding of other types of aid, including Federal and State grants and scholarships and student loans

　　• Provide accurate interpretation of financial aid regulations, policy recommendations, and procedure documentation for the Financial Aid Office. This includes reviewing all updated guidance from the State and Federal governments (includ