Posting Details

　　Working Title Financial Aid Processing Tech

　　Position Number 00817A

　　Department FINANCIAL AID OFFICE

　　Location Norfolk, VA

　　Type of Position Classified

　　Type of Job Full Time

　　EEO Category C Technicians

　　Job Description

　　MULTIPLE POSITIONS WILL BE FILLED FROM THIS RECRUITMENT

　　As the Financial Aid Processing Tech, this position will be responsible for performing the daily operations for processing financial assistance as assigned by supervisor, making financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues, providing high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and/or requests in regards to student account matters, researching and resolving inquiries by telephone and/or correspondence, and by fax and electronic mail, and will be responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions.

　　Type of Recruitment

　　Knowledge, skills and abilities

　　Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem-resolution techniques. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge of information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.

　　Special licenses, registration or certification

　　None

　　Education or training

　　None

　　Level and type of experience

　　Some experience providing administrative support in a student-focused environment.

　　Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

　　Demonstrated ability to coordinate multiple projects. Bachelor’s Degree. Some experience in Financial Aid profession or Customer Service environment. Public speaking experience. Banner or compatible system experience. Some experience working in a college or university setting.

　　Conditions of Employment

　　Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

　　This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

　　This is not a remote or teleworking position.

　　Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 35,000

　　Posting Detail Information

　　Job Requisition Number S02512

　　Job Open To General Public

　　Open Date 01/15/2024

　　Close Date

　　Open Until Filled Yes

　　Special Instructions Summary

　　NA

　　Criminal Background Check The final candidate is required to complete a criminal history check.

　　College Home Page www.odu.edu

　　Department Home Page https://www.odu.edu/finaidoffice

　　Equity Statement

　　It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

　　Reasonable Accommodation Request

　　If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

　　Alternative Hiring Process

　　In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

　　To be considered for this opportunity, applicants will need to provide their Certificate of Disability ( COD ) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services ( DARS ).

　　Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

　　If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

　　Pay Transparency Nondiscrimination Provision

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Please describe your customer service experience (Open Ended Question)

　　Are you able to work effectively with people, perform under pressure and meet deadlines? Yes

　　No

　　Describe your experience working in an environment with a large volume of data entry? (Open Ended Question)

　　Please describe your experience with a student information system, such as Banner. (Open Ended Question)

　　Applicant Documents

　　Required Documents

　　Resume

　　Optional Documents

　　Cover Letter/Letter of Application

　　Contact Information for Professional References

　　Yellow Layoff Form

　　Blue Layoff Card

　　Certificate of Disability Letter