This position is to learn about the Enterprise Financial Services organization and to be exposed to all its functional areas, including Accounts Receivables, Center of Excellence, Applications, and Invoice to Cash. This opportunity's primary purpose is to promote the company's cash flow through acquiring experiences on how Enterprise Financial Services meets its objectives. This role will be trained on all Divisions' and Groups' AR and Commercial Services, including credit management, collections, tax services, rebate processes, and company reporting tools. The chosen candidate will experience direct training and exposure to PSG Stores, PF Facilities, Automotive Branches, Direct Business, and Sales Customer Service. Final placement will be in an Accounts Receivables role as an entry level step.We're currently hiring 20 people to begin in a start class on March 4th, 2024CORE RESPONSIBILITY - Customer Collection ActivityCall delinquent accounts in assigned area of responsibility to optimize cash flow and profitability.Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts while ensuring repeat business.Recommend action plans to proactively resolve delinquent accountsSuggest when accounts should be placed with outside collection agenciesProcess required information on Customer/Third Party websites for paymentCORE RESPONSIBILITY - National Billed Customer Portfolio ManagementMaintain the needed collection follow-up activity of 500 plus account numbersWork with customers and the appropriate SW management to resolve customer A/R issuesAssist in identifying EDI, pricing, tracking, AR process issues resulting in customers not paying invoices timely.CORE RESPONSIBILITY - Internal and External Field CommunicationInitiate contact with stores, branches, customers, and customer service to discuss and advise of severely delinquent accountsMaintain open communication with customer and field personnel to promote future business opportunities.Develop and maintain effective working relationships with the sales organization and customers to enhance collection activity and customer serviceCORE RESPONSIBILITY - Record KeepingProvide management accurate and timely reports on the status of collection activityMaintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activitiesDocument customer commitments for paymentDocument and communicate customer disputed items or complaints to appropriate SW personnel for resolutionOther duties as assigned.Minimum Requirements:Must be 18 years of age or olderMust be legally authorized to work in the country of employmentMust have a High School DiplomaCritical thinking skillsProven good judgment skillsExcellent written and verbal communication skillsGood organization skillsBasic PC Proficiency10 key touch abilityKeyboard/Typing SkillsBasic Accounting/Math SkillsProficiency in MS Office Applications including Excel and WordAbility to work independentlyPreferred Qualifications:Bachelor's DegreePrevious work experience in a Shared Service EnvironmentProficient in Word, ExcelExperience using Oracle based platformsSherwin-Williams store or branch experienceExcellent written and verbal communication skillsExcellent organization skills.Oracle Advanced Collections experience/trainingCPR Collections experience/trainingSherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, se