Candidate needs to be local to the Cleveland, OH area and have demonstrated pc and printer break fix experience.

　　Description -

　　This customer facing, non-exempt HP Printer & PC field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print & PC Products customers. This position will be based in the Cleveland, OH area. This position will be a member of a high performance team made up of self-starting, technical/mechanical service delivery professionals. Each member of the team performs installation, repair and relocation of various types of HP printers, PCs and related technology on customer sites within a defined geography. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-motivated, resourceful, and driven to success.

　　This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. The team is responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to: Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.

　　Demonstrated core competencies of success in this position are:

　　Strong mechanical aptitude

　　Working with tools and various alignment apparatus.

　　Aligning with customer’s business needs while maintaining HP’s contractual commitments.

　　Requirements :

　　Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

　　Availability to work both scheduled and unscheduled overtime.

　　Participate in assigned work during non-traditional workdays, holidays and shift work.

　　Onsite customer facing experience.

　　Technical/mechanical printer hardware repair experience.

　　Demonstrated technical/mechanical aptitude for learning new technology.

　　High School diploma or equivalent, plus additional hardware technology training. College preferred.

　　Dress: Business Professional: Black slacks and blue collared shirt.

　　Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

　　As a member of HP Federal, the successful candidate must be a US citizen.

　　Responsibilities:

　　Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

　　Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

　　Respond to service, product, technical, and Customer- relations questions.

　　Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

　　Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

　　Knowledge and Skills:

　　Thorough knowledge of organization and policies.

　　Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

　　Ability to build and maintain ongoing relationships with customers, peers, and support partners.

　　Ability to perform while under high-pressure situations.

　　HP offers a comprehensive benefits package, including:

　　• Dental insurance

　　• Disability insurance

　　• Employee assistance program

　　• Flexible schedule

　　• Flexible spending account

　　• Health insurance

　　• Life insurance

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).