This customer facing, non-exempt HP pc and printer field break fix position provides a wide range of hardware support and related services to HP’s customers. Products include laptops, desktop, RPOS, Workstation, DesignJet, OfficeJet, LaserJet, and Wide Format products as well as new products presently in development. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

　　This is a team-based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of HP printers and related technology on customer sites, within a defined geography. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the FTR understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues.

　　Demonstrated core competencies of success in this position are:

　　• Strong mechanical aptitude, working with tools and various alignment apparatus.

　　• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

　　• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.

　　• Able to balance and prioritize multiple activities and issues.

　　• Successful cause and effect understanding of financial perspectives on the business.

　　• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.

　　• Attention to detail and commitment to administrative responsibilities.

　　• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.

　　• Independent thinking while adhering to standard technological/mechanical and business procedures.

　　• Industry / company knowledge that provides solid technology solutions and options to the customer.

　　• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

　　• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

　　Requirements:

　　• Valid, current maintained driver’s license.

　　• Travel (airline and vehicle) is a requirement of the job.

　　• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

　　• Availability to work both scheduled and unscheduled overtime.

　　• Participate in assigned work during non-traditional workdays, holidays and shift work.

　　• Onsite customer facing experience.

　　• Technical/mechanical hardware repair experience.

　　• Demonstrated technical/mechanical aptitude for learning new technology.

　　• High School diploma or equivalent, plus additional hardware technology training. College preferred.

　　Dress: Business Professional: Black slacks and blue collared shirt.

　　• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

　　• As a member of HP Federal, the successful candidate must be a US citizen.

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).