Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

　　Job Summary

　　Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

　　Responsibilities

　　Provides quality internal and external customer service reflecting the Company valuesFulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devicesTroubleshoots and repairs the distribution network from headend to customer's electronic devicesHas experience working in FTTx and/or RFoG networksMaintains network integrity through preventive maintenanceResolves issues at installation and on scheduled service call from customer's electronic devices to tapInstalls, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devicesEducates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing proceduresDetermines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productsUses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleCompletes work orders and other documentation on paper or by mobile deviceUses small hand tools, power tools, meters, and other test equipmentParticipates in on call rotation

　　Qualifications

　　Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligibleHigh school diploma or equivalentQualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)Knowledge of basic mathematicsKnowledge of basic electronicsAbility to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)BDS certification preferredHome security installation experience preferredMinimum of 6 months BBT III level experience preferred or equivalent work experienceAppropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirementsAn "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.Altice... For full info follow application link.

　　We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace