Field Service Technician I

　　Req ID: 40387

　　Job Category: Service/Technical Services

　　Heatherton, VIC, AU, 3189

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　Position Summary

　　The Field Service Technician I is responsible for frontline customer support, using technical ability to perform or assist in preventative and corrective maintenance, either on-site or remotely, using various technology, tests, and procedures. This is a customer facing role that requires excellent communication skills to troubleshoot and work through complex issues on highly specialized technology and equipment. International travel to deliver on-site services, support, major project installations, and other various duties is required.

　　Duties

　　Duties:

　　Responds to Customer support requests and ensures a timely resolution.

　　Uses various modes of communication to gather information from diverse Customers regarding the technical problems or errors. Uses that information to implement solutions or provides clear, concise summary to the service team, and collaborates to support customers.

　　Uses technology to diagnose errors or technical problems and works with Customer to implement solutions remotely.

　　Participates in the assembly and installation of complex equipment, primarily as a development opportunity, and performs service and installation related tasks as assigned.

　　Contributes to routine preventative maintenance visits with either remote or in person supervision.

　　Performs duties in accordance with target metrics and KPIs as defined by senior leadership

　　Maintains compliance to all regulatory requirements in local jurisdictions where work is performed

　　Duties - cont'd

　　Education Degree

　　Associate's Degree

　　Required Experience

　　2 years of experience

　　In lieu of related education, 4+ years’ experience in one of the following areas or a combination of these fields will be considered:

　　– Electro-mechanical

　　– Mechanical

　　– Millwright

　　Robotics and automation

　　PLC / software development

　　Control systems

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　STERIS strives to be an Equal Opportunity Employer.

　　Req ID: 40387

　　Job Category: Service/Technical Services

　　Heatherton, VIC, AU, 3189

　　STERIS Sustainability (https://www.steris.com/sustainability)

　　Life at STERIS (https://careers.steris.com/content/Life-at-STERIS/?locale=en_US)