Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

　　About Abbott

　　Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

　　Working at Abbott

　　At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

　　Career development with an international company where you can grow the career you dream of.

　　Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

　　An excellent retirement savings plan with high employer contribution

　　Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

　　A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

　　A company that is recognized as one of the best big companies to work for as well as the best place to work for diverse, working mothers, female executives, and scientists.

　　The Opportunity

　　This position is a remote position.

　　Qualified candidates must currently live in the Morgantown, WV area.

　　Relocation assistance is not authorized for this position

　　Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

　　What You’ll Work On

　　Represent Abbott Diagnostic Division to its customers:

　　Responsible for providing on-site support to ADD customers

　　Support field personal and District business objectives and goals

　　Provide direction and develop mentoring skills to mentor

　　other FSRs

　　Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database

　　Understand and follow Quality System by accurate and timely documentation of complaint resolution

　　Understand and practice regulatory and compliance procedures

　　Maintain a safe work environment following laboratory safety guidelines

　　Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

　　Integrate effectively into the service team:

　　Work effectively within a diverse and dynamic team environment

　　Support on-call rotation

　　Time, territory, and inventory management

　　Standby and after-hours responsibilities

　　Flexible working hours

　　Unpredictable Travel

　　Travel for support of other territories and training

　　Providing on-site critical account support inside and outside of district boundaries.

　　Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

　　Responsible for work cross- functionally to achieve customer satisfaction through direct communication

　　within the local performance partnership teams (P2T).

　　Responsible to maintaining ownership of customer issues until successful escalation or hand-off takes place.

　　In addition, this position requires the:

　　a) superior technical competency

　　b) Pro-Active Account Management

　　c) complete instrument training across geographical IRL.

　　Responsible for implementing and maintaining the effectiveness of the quality system.

　　Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

　　Delight our customers by providing support including installation; Preventive Maintenance; Technical

　　Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system

　　Partner cross-functionally and internally while maintaining positive relationships and ensure issues are

　　resolved efficiently and satisfactorily while exceeding customer needs

　　Successfully achieve the established business metrics including service sales, cost of service and key

　　performance indicators for assigned customers/accounts

　　Champion utilization of remote support tools to proactively improve instrument up time

　　Proactively improve expertise through continuous learning and certifications

　　Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional

　　forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

　　Must be able to influence other areas to achieve business goals

　　Required Qualifications:

　　Bachelor’s degree or equivalent relevant experience required.

　　Travel 50%

　　Preferred Qualifications:

　　Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.

　　Practical experience in interfacing with customers.

　　Additional Skills:

　　Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

　　Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

　　Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

　　Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

　　Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

　　The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]