Description

　　Leidos is looking for part-time Mortgage Origination Professionals. We offer a variety of flexible schedules Monday through Friday between the hours of 9 am and 8 pm EST. This position is 25 hours per week and is located on-site in our Indianapolis office.

　　Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

　　As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to assist customers by phone and email. In this role, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

　　As a Mortgage Professional Customer Service Representative, you will:

　　Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and proceduresUse your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requestsFollow standard operating procedures for various topics, systems, and contact channelsDocument all of your contacts in a databaseKeep up-to-date on FHA mortgage processes and procedures

　　To be a successful Mortgage Professional Customer Service Representative, you will possess:

　　The ability to navigate multiple computer systems and applications and utilize search toolsExcellent time management skills and dependabilitySelf-motivation and the ability to work with minimal supervisionStrong verbal and written communication skills

　　Required Qualifications:

　　High School Diploma or GED2+ years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer), plus 1 year of customer service experienceAbility to obtain a Public Trust Security clearance, which includes a credit check and background investigation

　　Preferred Qualifications:

　　Contact Center experience (omnichannel)

　　Come join our team and enjoy these benefits:

　　Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plansPaid Time Off (PTO) accrued based on Leidos policyTen paid holidays per yearGym membership reimbursementOngoing training to promote your successTuition reimbursement based on Leidos policyDiscounted Leidos stock purchase and other Employee DiscountsDiversity and Inclusion Employee Resource Groups

　　This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.

　　Part-time positions have the ability to work over 25 hours per week based on the business needs

　　 The rate range for this position is $20 to $24 per hour.

　　HUDFHA

　　Pay Range:

　　Pay Range -

　　The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　12/11/2023

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.