Family Services Representative

　　Summary Purpose for the Position:

　　Work in conjunction with the Section 8 Program to Assist low income individuals and families, which include homeless, disabled, minority group members and single parents, to secure permanent, affordable housing and provide case management services with the goal of an improved quality of life and self-sufficiency.

　　Requirements (Education, Experience, Certification, Knowledge, Skill):

　　Associate degree and one year of experience, or three years experience, in human services field.

　　Possess basic arithmetic skills, computer knowledge and proficiency with Microsoft word

　　Knowledgeable of housing programs guidelines and other available housing services

　　Seeks and acts upon performance feedback

　　Seeks opportunity for continuous learning

　　Enhances personal knowledge, skills, and abilities

　　Pursues knowledge of diversity and inclusiveness

　　Position Responsibilities:

　　Responsible for maintaining all required records and for the preparation of all required reports

　　Builds working relationships to solve problem and achieve common goals

　　Work effectively and cooperatively with others sensitive to the needs of others

　　Offers assistance, support, and feedback to others

　　Reaches out to be helpful in a timely and responsive manner

　　Attend seminars as required

　　Work cooperatively with other agencies to ensure clients access needed services

　　Represent agency at meetings and participate fully

　　Maintain overall caseload of 75-100 participants

　　Maintain accurate files as assigned

　　Engages in problem solving: suggest ways to improve performance and be more efficient

　　Insure program compliance of participants.

　　Follow policies and procedures of Family Self-Sufficiency programs.

　　Shows commitment to work and to consequences of own actions

　　Maintain required records and prepare required reports

　　Interpretation, persuasion, conflict resolution, arbitration, written and verbal communication

　　Articulates and describe housing program guidelines and other available housing services.

　　Working Conditions/Environment:

　　Perform home visits which may involve some exposure to injury, hazardous materials, and/or infectious environments

　　Requires frequent repetitive office work, repetitive motions on the keyboard and frequent exposure to individuals at high risk of being infected with serious illness

　　Promotes cooperation and a welcoming environment for all.

　　Transportation Requirement:

　　Position requires automobile, driver’s license and insurance.

　　Last Updated: N/A

　　Replaces: N/A

　　Approved: N/A