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Why does the job exist?The Family Assistance Analyst I will:
Process complex eligibility determinations for multiple income support programs;Provide employment assistance to a diverse population.How does it get done?The Family Assistance Analyst I is responsible for:
Providing case management in compliance with federal and state regulations, performance measures, and mandated timeliness;Coordinating client utilization of multiple public assistance programs which may contain conflicting eligibility criteria.Who are the customers?Income Support Division (ISD) clients;ISD management.Ideal CandidateThe ideal candidate has experience:
Determining eligibility;Interviewing clients;Assessing income potential based on language and vocational skills, education level, training needs and employment history.Minimum QualificationHigh School Diploma or Equivalent and four (4) years of experience in eligibility determination/interviewing and/or clerical experience. Substitutions Apply. See Substitution Table below.
Substitution TableThese combinations of education and experience qualify you for the position:
EducationExperience
1
High School Diploma or Equivalent
AND
4 years of experience
2
Associate's degree
AND
2 years of experience
3
Bachelor's degree or higher
AND
0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment RequirementsMust possess and maintain a valid Driver's License.
Working ConditionsWork is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.