Flik Hospitality Group

　　Salary: $70,000.00

　　What makes FLIK click

　　What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

　　We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

　　Job Summary

　　The Experience Manager assists with controlling the optimization of the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and using recorded metrics to track and close service delivery gaps. This position reports into the Director of Experience.

　　Key Responsibilities

　　Experience Facilitation

　　Owns the employee & guest experiences at a large account, with the goal of providing top-notch service to the client, and our guests

　　Drives and develops self and team towards building strong relationships with the client and achievement of key performance indicators

　　Conducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of success

　　Conducts hands-on, in-person training with new and existing staff on service standards, role requirements & technologies

　　Reviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre-Shift Huddles

　　Collaborates and plans activations/celebrations to engage guests with the onsite culinary and management team

　　Oversees client and Flik standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest-facing communication, merchandising, uniform compliance, environmental and food safety, service recovery

　　Onboards new team members through Platinum Services and role-related systems

　　Cultivates the culture through coordination with teams and engagement opportunities

　　Performs other duties that may be assigned

　　Project Management

　　Determines and defines project scope and objectives

　　Predicts resources needed to reach objectives and manage resources in an effective and efficient manner

　　Measures project performance to identify areas for improvement

　　Qualifications

　　Must demonstrate 5+ years of previous experience in hospitality, with food and beverage management

　　Associate degree or higher preferred

　　Comfortable in an ever-changing and fast-paced environment

　　A working knowledge of food preparation and presentation is preferred

　　Experience in restaurant/food service staff management and development is preferred

　　Demonstrated knowledge of event planning procedures is preferred

　　5-8 years of project management and related experience preferred

　　Strong familiarity with project management software tools, methodologies, and best practices

　　Proven ability to complete projects according to outlined scope, budget, and timeline

　　Ability to identify and track relevant community KPIs

　　Excellent verbal and written communication skills

　　Bilingual in English/Amharic is a plus

　　Excellent interpersonal and presentation skills

　　Must be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant-specific software including point-of-sale registers and business metric applications preferred)

　　Proven ability to solve problems creatively with attention to detail and critical thinking skills

　　Passion for the latest trends and innovations in hospitality and food services

　　Apply to Flik today!

　　Flik is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Applications are accepted on an ongoing basis.

　　Flik maintains a drug-free workplace.

　　Associates at Flik Hospitality are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1272477

　　Flik Hospitality Group

　　Steven Goldberg

　　[[req_classification]]