Location:

　　Medical Center - Fort Worth

　　Department:

　　Child Life

　　Shift:

　　Second Shift (United States of America)

　　Standard Weekly Hours:

　　40

　　Summary:

　　The Experience Ambassador contributes to a preeminent experience for our patients, families and teams by providing non-medical care and empowering improvement efforts directly connected to the strategic initiatives for the organization. During times of high census or stress, this position provides continuous communication and support, recognizes potential negative situations, and acts as a liaison between patients and families, and the team providing care. With a constant pulse on the culture and experience temperature, the Experience Ambassador identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress.

　　Education:

　　B.S. degree3 years experience in a Customer Service or related role requiredWorking knowledge of Joint Commission and CMS requirements preferred

　　Certification/Licensure:

　　CPXP within 1 year of hire

　　How You Make a Difference At Cook Childrens, everyone should feel like family. The Experience Ambassador supports the full experience ecosystem by providing a warm and welcoming first impression to Cook Childrens through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor. The Cook Childrens Experience Standards of connection, collaboration and elevating experiences are upheld through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork. How We Make a DifferenceThe Experience teams mission is to give voice to what individuals see through their eyes, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling.

　　• ur Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

　　About Us:

　　Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

　　Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.