External Applicant Instructions

Please upload your resume/CV for automatic population of information to your Kean application.

Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate.

In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.

Cougar Help Center

Executive Director of Integrated Student Services

Kean University will be opening the Cougar Help Center , a customer service office integrating the offices of the Registrar, Financial Aid and Student Accounting. With specially trained team members, the Center will provide professional, cross-functional support services to students. Initially reporting to the Senior Vice President for Student Success, and transitioning to report to the Associate Vice President for Student Success and Retention when launched, the Executive Director of Integrated Student Services (Executive Director 3) will play a pivotal role in the establishment and management of the Center. With a commitment to student success, the Executive Director will provide leadership and be instrumental in creating a new, comprehensive, front-end service process to enhance the student experience and streamline administrative processes. The Executive Director will be responsible for implementing strategies with the goal of increasing retention and graduation rates at the university and will work collaboratively with various departments, ensuring efficient and student-centric operations.

This is not a remote position and requires physical presence on campus as determined by the Supervisor. This position requires travel and a flexible scheduling including evening and weekend hours.

Qualifications: Master’s degree from an accredited college in Higher Education Administration, Student Affairs, Business Administration or a related field and five (5) years of professional experience in higher education administration, with a focus on student services and front-end functions is required. Preferred qualifications include: a Doctoral degree in Higher Education Administration or a related field; experience in leading and implementing integrated student services models; and knowledge of emerging trends and best practices in higher education administration. Candidate must have strong leadership skills with the ability to build and lead a high-performing team; excellent communication and interpersonal skills, with a focus on customer service; the ability to work collaboratively with diverse internal and external stakeholders; and in-depth knowledge of student services, registrar, financial aid and student accounting functions.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.

Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy Procedures .

Diversity Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer