Executive Director, Learning and Development

　　Bringing smiles is what we do at TTEC… for you and the customer. As an Executive Director in Learning & Development, working onsite in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What you’ll be doing:

　　The Executive Director, Learning and Development is responsible for the development, management and delivery of effective training solutions and strategies to meet TeleTech client operational needs and metrics in both traditional brick-and-mortar and virtual environments. Works in support of Operational partners to develop and deliver superior training programs and drive a culture of training excellence, training innovation and superior learning performance for the specified client program(s).

　　You'll report to the Vice President of Learning & Development. You'll contribute to the success of the business, your team, and learners through managing the training programs.

　　During a Typical Day, You’ll

　　· Partner closely with operations stakeholders to identify learning/training evolution opportunities. Develop and implement strategies and solutions to meet the overall client and program goals and objectives.

　　· Effectively lead and manage the learning delivery teams to drive innovation and performance for the specified client program(s).

　　· Consult with clients on how innovation within the training environment can lead to lower costs, higher learner engagement, increased speed to proficiency, and overall positive impact on customer and employee experience. Lead curriculum development activities to support these goals.

　　· Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes.

　　· Bring thought leadership and continuous re-engineering within our training delivery organization through innovation with a focus on leading edge virtual learning, effectively modernizing the “way we train”.

　　· Define and manage appropriate staffing models, headcount, trainer ratios and budget requirements to meet training and operational objectives; manage to specified expense-to-revenue (E/R) ratios for assigned programs.

　　What You Bring to the Role

　　· 15 years in the learning and development domain

　　· Global & large-scale training environment experience

　　· Experience and success delivering training to virtual audiences

　　· Demonstrated experience driving performance and bringing innovation to the training & curriculum development function.

　　· Knowledge of adult learning, ensuring the application of effective training principles.

　　· Ability to lead and partner successfully with teams, management, and clients/stakeholders.

　　What You Can Expect

　　· Supportive of your career and professional development

　　· An inclusive culture and community minded organization where giving back is encouraged

　　· A global team of curious lifelong learners guided by our company values

　　· Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit www.mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　#LI-(Onsite)

　　Title: Executive Director, Learning & Development

　　Location: PH-National Capital-Pasay City, Metro Manila

　　Requisition ID: 03SC8