Job Number 24011362

　　Job Category Event Management

　　Location W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

　　OR

　　• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

　　CORE WORK ACTIVITIES

　　Managing Event Logistics and Operations

　　• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

　　• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

　　• Adheres to all standards, policies, and procedures.

　　• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

　　• Manages group room blocks and meeting space for average to large-sized assigned groups.

　　• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

　　• Uses his/her judgment to integrate current trends in event management and event design.

　　• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

　　• Participates in customer site inspections and assists with the sales process as necessary.

　　• Performs other duties as assigned to meet business needs.

　　• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

　　Ensuring and Providing Exceptional Customer Service

　　• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

　　• Empowers employees to provide excellent customer service.

　　• Sets a positive example for guest relations.

　　• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

　　• Makes presence known to customer at all times during this process.

　　• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

　　• Follows up with customer post-event.

　　• Responds to and handles guest problems and complaints.

　　• Uses personal judgment and expertise to enhance the customer experience.

　　• Stays available to solve problems and/or suggest alternatives to previous arrangements.

　　• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

　　• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

　　• Interacts with guests to obtain feedback on product quality and service levels.

　　• Ensures hourly employees understand expectations and parameters for event activities.

　　Leading Event Management Teams

　　• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

　　• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

　　• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

　　Supporting and Coordinating with the Sales and Marketing Function

　　• Assists in the sales process and revenue forecasting for customer groups.

　　• Up-sells products and services throughout the event process.

　　• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

　　Conducting Human Resources Activities

　　• Reviews comment cards and guest satisfaction results with employees.

　　• Observes service behaviors of employees and provides feedback to individuals and/or managers.

　　• Assists in the development and implementation of corrective action plans.

　　• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

　　• Works with the property staff and customers to address operational challenges associated with his/her group.

　　• Performs other duties as assigned to meet business needs.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.