Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events as requested.

　　Provide support to all clients ordering services via phone and/or email assisting with the ordering process or addressing questions/concerns. Responding within 24 – 48 hours.

　　Process advanced and/or on-site exhibitor orders for all services supplied by the department.

　　Set up and maintain assigned event files.

　　Mark up master floor plan noting individual booth service requirements.

　　Compare master floor plan with individual exhibitor floor plan for accuracy in booth size and booth orientation.

　　Prepare work orders, as necessary, and distribute them to technical personnel at least 10 days prior to event move-in.

　　Act as a liaison between exhibitors, EAC’s, Show Contractor and technical personnel.

　　Proactively contacts clients for pre-event information relating to service orders, labor orders, floor plans and/or payment.

　　Maintain the Service Desk during event move-in and show hours handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow through.

　　Review completed work orders and enter additional charges against orders as necessary.

　　Work with Finance and Department manager to resolve any billing discrepancies and disputes with assigned events.

　　Upload exhibitor order forms for assigned events, ensuring forms have current pricing and Advanced Rate Deadline.

　　Other responsibilities as assigned by Sr. Event Technology Manager.

　　KNOWLEDGE, SKILLS AND ABILITIES

　　Excellent communication and interpersonal skills and organizational ability.

　　Strong orientation towards customer service for the meeting, convention and entertainment industry.

　　Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed.

　　Must have a professional attitude and appearance.

　　HOURS OF WORK AND TRAVEL REQUIREMENTS

　　Irregular hours may be required, including evenings and weekends as assigned.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.