Job Description

　　Overview of Citi

　　Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

　　Job Description

　　We’re looking for a Client Services Manager to join our team and support Citi’s efforts to serve our clients within ETD/OTC. You will manage a portfolio of clients on a daily basis, which will include hosting in person client meetings, as well as work closely with our internal stakeholders across the Business, Technology and Operations; communication is key for this role, and strong stakeholder management will make this position a success. You’ll be joining a vibrant team who work closely together, and contribute to team projects as well as your direct client work.

　　Responsibilities:

　　Be part of the FDC client franchise by managing a portfolio of high-profile global clients across ETD/OTC cleared

　　Build trust and develop a strong relationship with your clients

　　Complete trade lifecycle, cash and collateral, Fees and comms along with regular reviews to ensure completeness

　　Ensure queries are acknowledged, investigated and resolved within expected timeframes in line with CITI standards

　　Provide analysis and root cause for a client portfolios, chair internal meetings across both operations, Technology and the business to resolve and prevent issues re occurring .

　　In partnership with the Sales, Client Executives look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience by utilising the right infostructure to support the client

　　Provide clients with clear and concise updates relating to (market events ,Regulatory change, System delays or technology issues)

　　Perform monthly MIS to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.

　　Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)

　　Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policies

　　Be a thought leader and drive Team and cross departmental Initiatives and also client initiatives.

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

　　Qualifications:

　　Ability to multi-task with strong organizational and time management skills

　　Consistently demonstrates clear and concise written and verbal communication skills

　　Client facing experience; strong background and interest in the fields of operations

　　Education:

　　Bachelor’s Degree/University degree or equivalent experienceWhat we Offer

　　As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer:

　　Award winning pension scheme,

　　Life assurance and

　　Private medical insurance

　　This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

　　Job Family Group:

　　Operations - Transaction Services

　　Job Family:

　　Securities and Derivatives Processing

　　Time Type:

　　Full time

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.