escalations specialist.

　　st paul , minnesota

　　posted 1 day ago

　　job details

　　summary

　　$27 - $27.82 per hour

　　temp to perm

　　no requirements

　　category office and administrative support occupations

　　referenceAB_4451971

　　job details

　　A large financial institution in Shoreview is now hiring for their Escalations Team. If you have at least 4 years of experience in the financial services field handling processing or research, please consider ing today! You will be reviewing complaints corresponding with the consumer deposit products and researching and resolving those complaints. This role starts on on site in Shoreview and has an opportunity for hybrid work down the road. Apply today or send resumes to [email protected] with subject "Escalations Specialist - Shoreview" for immediate consideration.

　　salary: $27 - $27.82 per hour

　　shift: First

　　work hours: 8 AM - 5 PM

　　education: No Degree Required

　　Responsibilities

　　Consumer deposit products - checking, savings, debit cards, etc.

　　Reading complaints and guidelines to solve:

　　Who is at fault

　　problems within complaints from the Intake Team

　　Complaints will be received through a pipeline. Talent will be required to connect with the customer, understand their issue, research the issue and determine where the error occurred and provide the customer with the appropriate resolution.

　　Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online

　　Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

　　Work out of a pipeline and will receive new cases daily, while also being required to keep up with existing cases until they have completed and closed them.

　　Receive inbound calls and will be required to make some outbound calls with the customers they are currently working with on a complaint. Roughly 5-10 calls/day. Written correspondence with customers and email/written correspondence with business partners is also required.

　　Skills

　　Financial Services (4 years of experience is required)

　　Underwriting

　　Quality Assurance

　　pipeline management

　　Time Management

　　Policy

　　Banking Operations

　　Processor

　　Research

　　Compliance

　　Qualifications

　　Years of experience: 4 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　CW

　　clara williams

　　[email protected]