At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Manages the daily operations and workflow of their specific specialty clinic arena, in conjunction with the program steering committee, physicians, nursing staff, clinical support personnel, and administrative leadership. Position is responsible for acting as a patient liaison for the program, overseeing all patient-related clinical activities that parallel procedural operations. Works with physicians, referring physician offices, advanced practice providers, and other clinical personnel to manage all designated pre-procedure and post-procedure activities in their respective sub-specialty or discipline. Manage or oversees all aspects of their respective specialty clinic, including database data entry, statistical reporting, and quality tracking activities. Performs program quality assessment and reports findings to the physicians and administrative team.

　　ESSENTIAL FUNCTIONS

　　Oversees all efforts related to guiding patients and families through the patient care appointment process in their relevant clinic area; acts as a patient liaison and, working with the clinicians, performs participation selection, program invitation, scheduling, and outreach functions on behalf of the program.Under the guidance of the clinicians, performs clinical patient evaluation and provides input to the patient care process.

　　Oversees the scheduling of appointments and diagnostic studies; enrolls patients in clinical databases and studies, as deemed appropriate. Manages all aspects of the database(s), including data entry, data review and dissemination, and data/statistical reporting functions.

　　Communicates with referring physicians and coordinates information with referral services; acts as a liaison between other physicians and ambulatory andhospital departments.

　　Performs program quality assessment checks, audits, and reviews; develops and drives initiatives to eliminate barriers to care. Establishes processes and standards that ensure consistent and optimal patient navigation.

　　Plans and develops patient-centered programs; reinforces patient education and directs patients and families to available resources and support services.

　　Recommends and implements program guidelines; develops the required tools and materials to coordinate the patient care sequence.

　　Attends relevant meetings.Keeps abreast of current literature and keeps current on industry practice standards.Manages program-related triage calls

　　Works closely with communications and marketing/public relations to promote program outreach.

　　Delivers on our Promise by always demonstrating excellent patient experience behaviors.Always conveys compassion and respect for the patient/customer and co-worker.Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, iCare, and other Mercy Health customer experience tools and behaviors.(Note:Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.)

　　Required Minimum Education: Associates Degree

　　Preferred Education: Bachelors Degree

　　LICENSURE/CERTIFICATIONS

　　Required: RN (current SC licensure), CPR, BLS, ACLS

　　Preferred: BSN

　　Minimum Years and Type of Experience: 3 years of RN in cardiology, EP, ICU/CCU, or post op care of cardiac patients.

　　Other Knowledge, Skills and Abilities Required: In depth knowledge of specialty area. Demonstrates self-directed excellent communication and customer service skills. Able to analyze/interpret data and relate results to the clinical performance of the specialty area.

　　Other Knowledge, Skills and Abilities Preferred: Knowledge of clinical databases and database mechanics

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]