Our Company

　　BrightSpring Health Services

　　Overview

　　The Enterprise Telecommunications team’s areas include planning, designing, building, configuring and maintaining telecommunications systems and networks. As the Manager of Enterprise Telecommunications, you will provide proactive leadership to implement and maintain network infrastructure. This includes defining telecommunications requirements as well as prioritizing projects for the team. You will drive initiatives for voice network efficiency to achieve optimal levels of operation and KPI targets. Through collaboration with internal and external stakeholders, you will ensure BrightSpring is fully supported by the appropriate levels of technology services.

　　Responsibilities

　　Provides overall global technical guidance and leadership in projects involving a variety of network and telecommunications technologies (i.e. Cisco, Avaya, RingCentral, etc.)

　　Designs, develops, implements and manages the performance planning, corresponding analysis and major problem resolution of the network and telecommunications infrastructure environments while managing highly technical staff who maintain these network and telecommunications infrastructures

　　Functional duties include supporting and managing the enterprise class on-prem and cloud voice infrastructures

　　Develops project plans and monitors performance against cost center and project budgets

　　Maintains network quality standards to achieve optimal levels of operation and KPI targets

　　Drives initiatives and efficiencies to voice technology for improvement (i.e. enhancements, updates, upgrades and new systems)

　　Establishes tools and procedures to monitor performance

　　Develops and establishes departmental standards and procedures

　　Provides technical consulting to management, members and vendors

　　Provides day-to-day leadership, project management oversight, and works with team to ensure a high performance, collaborative, customer service-oriented work environment that coincides with BrightSpring’s values and service standards

　　Provides team with performance feedback and development opportunities

　　Assists in development, maintenance, and testing of IT disaster recovery plans

　　Assists in development and management the IT Budget

　　Manages and sources professional services and outsourced solutions in support of business and operational objectives

　　Supervises team members: hire, recruit, train, manage performance, conduct performance evaluations, mentor and coach team members. Monitor team members' work for alignment to corporate policy and procedure, consistency and quality. Assign and delegate work. Schedule work hours for team.

　　Performs other tasks as assigned

　　Qualifications

　　Education/Learning Experience

　　Required: Bachelor’s degree in Computer Science, Information Systems or related field or equivalent work experience

　　Desired: Technical certifications in the field of expertise

　　Work Experience

　　Required: 5 to 10 years of IT work experience

　　Required: 3 to 5 years of management experience

　　Desired: 5 years of IT work experience including managing teams

　　Licenses/Certifications

　　Required: Driver’s license

　　Behavior Competencies

　　Required: communication, teamwork, customer service, dependability, organization and planning

　　Required: Problem solving, technological orientation

　　Required: Service/process with integration focus

　　Ability to travel up to 15%

　　About our Line of Business

　　BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .

　　Salary Range

　　USD $103,000.00 - $115,000.00 / Year

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　　ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

　　Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

　　Job LocationsUS-KY-LOUISVILLE

　　ID 2024-132962

　　Line of Business BrightSpring Health Services

　　Position Type Full-Time

　　Pay Min USD $103,000.00/Yr.

　　Pay Max USD $115,000.00/Yr.