The COB & CM Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

　　Responsibilities:

　　The COB & CM Senior Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).

　　The role of the Sr. Analyst is to conduct quality assurance (“QA”) reviews on Continuity of Business (COB) third party vendors across all Global Products/Functions (“Sectors”) and Regions by applying a risk-based methodology.

　　Produce requirements documentation in both written and diagrammatic form.

　　Data analysis and Excel modeling skills.

　　Business knowledge of documentation type and purpose.

　　Ability to work on multiple projects simultaneously.

　　Track record as a strong analyst – recognized as able to deliver work in pressured environments.

　　Hands on approach and able to manage own work load whilst taking direction.

　　Attention to detail and ability to discuss document and confirm process flows.

　　Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly.

　　Collaborative approach, must be able to work closely with senior business sponsors and promote consensus decisions that are right for the organization.

　　Flexibility and Autonomy are essential as some travel and out of hours work may be required.

　　Has the ability to operate with a limited level of direct supervision.

　　Can exercise independence of judgement and autonomy.

　　Acts as SME to senior stakeholders and /or other team members.

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

　　Qualifications:

　　5-8 years Experience in Third Party/third party oversight, risk and relationship management.

　　Experience of technology project management, Data modeling and workflow mapping.

　　2+ years experience working with internal/external audit/regulatory groups is preferred.

　　Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation).

　　Education:

　　Bachelor’s/University degree or equivalent experienceThe Enterprise Resilience (ER) Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Third-Party CoB professional to serve as part and responsible for Third Party COB Controls Testing & Assessment in the Nort America, Latin America, and Mexico regions. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

　　Responsibilities:

　　The ER Senior Analyst supports Citigroup's Enterprise Resilience organization within Global Operations & Technology Risk Management (OTRM).

　　Has the ability to operate with a limited level of direct supervision

　　Lead project / task discussions, manage tasks and adherence to deliverable expectations using sound judgement and autonomy

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

　　Supports Sourcing, Third Party Management (Continuity Of Business Controls), and Business teams, providing feedback on the adequacy of Resilience requirements ( SDOA, SDOS, Third Party CoB Assessments)

　　Management / oversight of issues, corrective actions and risk exceptions, including escalation process and controls

　　Contribute to the development and enhancement of program activities and tools to support simplification and address emerging risk

　　Attention to detail; conduct data analytics and product MS Office output (decks, spreadsheets, reports)

　　Collaborative approach, must be able to work closely with senior business sponsors and promote consensus decisions that are right for the organization.

　　Partners with business and technology teams, Third Party Management, Sector, Regional and Country CoB Teams to identify risks and align appropriate actions to mitigate Third Party CoB risk

　　Conduct Gap Analysis of assessments to determine impact of adverse events that may affect key Third Parties; track Gap Disposition to closure to ensure mitigation of all CoB gaps

　　Qualifications:

　　Analytical / Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation)

　　Self-Starter / Excellent Work Ethic

　　Bilingual English and Spanish (Advanced level)

　　Excellent Communication Skills / Organized / MS Office

　　Ability to manage projects, expectations and maintain key relationships; possess ability to multi task effectively

　　Familiarity with the emerging regulatory environment as it relates to Third Party Risk Management

　　Knowledge / participation in the implementation of IT projects, including the formulation of business requirements

　　Understanding of cloud / SaaS hosting providers and related technologies (Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc.)

　　Resiliency Knowledge preferred (Familiarity with operation resilience concepts including regulatory requirements)

　　Bilingual English/Spanish is required (Portuguese is a plus)

　　Education:

　　Bachelor’s/University degree finishedJob Family Group:

　　Corporate Services

　　Job Family:

　　COB & Crisis Management

　　Time Type:

　　Full time

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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