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Enterprise Resilience Business Reporting Senior Analyst (C12) (hybrid)
Enterprise Resilience Business Reporting Senior Analyst (C12) (hybrid)-April 2024
Heredia
Apr 2, 2026
About Enterprise Resilience Business Reporting Senior Analyst (C12) (hybrid)

  The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

  Responsibilities:

  Ensure accurate and timely delivery of key changes to the business by leading Global Change Management (GCM) process

  Creating and managing end to end calendar with critical steps, dependencies and dates

  Hosting kick-off calls with change owner to gather stakeholders, begin impact assessment and identify leads from each functional group to be part of the project

  Help change owners craft clear messages that address all stakeholder questions (including Legal & Compliance)

  Build and develop partnerships with potential initiators/ change owners, channel leads and stakeholders by:

  Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process

  Facilitate and lead cross-functional meetings

  Assist in awareness campaigns and communications of Global Change Management objectives, process

  Develop analytics and reporting to track effectiveness of process and identify potential process improvements

  Contribute to developing enhancements of Work Flow Management tool

  Provide thought leadership in continually reviewing process and identifying improvements

  Has the ability to operate with a limited level of direct supervision.

  Can exercise independence of judgement and autonomy.

  Acts as SME to senior stakeholders and /or other team members.

  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  5-8 years Project Management experience in financial services, control compliance or legal disciplines

  Advanced English level

  Experience with work-flow systems

  Excellent project management and organizational skills.

  Outstanding relationship building and relationship management skills

  Consistently demonstrates clear and concise written and verbal communication skills

  Proficient in Microsoft Office with an emphasis on MS Excel

  Self-motivated and detail oriented

  Education:

  Bachelor’s/University degree or equivalent experienceExecute operational tasks related to the production of global reports, including the Enterprise Resilience/Continuity of Business Monthly Operating Report and the CoB section of the O&T BRCC, CoB-related metrics for Suppliers, and other regular reports.

  Responsibilities:

  Execute operational tasks related to the production of global reports, including the Enterprise Resilience/Continuity of Business Monthly Operating Report and the CoB section of the O&T BRCC, CoB-related metrics for Suppliers, and other regular reports

  Analyze documentation, data, and metrics provided via the Enterprise Resilience and CoB data sources to identify risk, performance and quality issues, and significant variances and trends

  Verify/specify requirements for embedded quality in the metrics reporting processes

  Manipulate data stored in different databases in order to produce reports for senior management

  Maintain accuracy and completeness of data repositories to allow production of senior management reporting

  Develop and maintain metrics reporting pages as needed by senior management.

  Keep updated with Corporate Policies, Standards, and Guidelines

  Demonstrate proficiency in the following areas: Security, IT and Operations metrics; Data integrity; Assessment and consultation; Business Process re-engineering; Executive presentation; and Communication

  Has the ability to operate with a limited level of direct supervision.

  Acts as SME to senior stakeholders and /or other team members.

  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  Strong Excel and PowerPoint skills required, Access and SharePoint familiarity a plus

  Advanced English level

  Ability to gather data, compile information, and prepare reports

  Demonstrates influencing skills in a decentralized environment

  Excellent facilitation and partnering skills

  Experience and ease in interfacing with Senior Management, when required

  Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow up skills with strong attention to detail and ability to multi-task

  Experience with MS SQL Server desired

  Experience using IBM Cognos (version 10.2) Report Studio, Active Reports, and Framework Manager for building Dashboards and Reports desired

  Experience with Tableau desired

  Self-motivated

  Education:

  Bachelor’s/University degree or equivalent experience in IT or business


Job Family Group:

  Risk Management

  


Job Family:

  Business Risk & Control

  


Time Type:

  Full time

  


Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

  View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

  View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Citi is an equal opportunity and affirmative action employer.

  Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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