Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Exciting opportunity awaits to support one of the world’s most innovative global healthcare Companies! The Enterprise Account Portfolio Manager will serve as an internal security operations expert focusing on the client relationship across multiple states. The EAPM will work with the clients’ Corporate Security Executives, showcasing and adhering to Allied Universal’s capabilities and strengths while serving as the liaison with local branch offices and support functions.

　　Pay Rate: $99,000yr-$105,000yr

　　RESPONSIBILITIES:

　　Ensure contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to client’s corporate security team. Respond to critical incidents at client.

　　Oversee and maintain ownership of the accounts receivable process, profit and loss management, invoicing, and security budgeting for assigned customer

　　Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers. Create and deliver annual training program.

　　Ensure client satisfaction through in person or virtual meetings

　　Develop a relationship with local and regional client contacts. Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement

　　Identify and present industry best practices to all teams in all locations

　　Actively participate in industry-specific professional organizations such as but not limited to ASIS

　　Establish and oversee relationships with customer contacts; local branch support and various support levels within the organization. Collaborate to identify, analyze and resolve problems while creating opportunities for continuous improvement

　　Assist in the preparation and presentation of Quarterly Business Reviews

　　Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable monthly scorecard results

　　Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved

　　Conduct in-depth audits and analysis of operational and financial controls relating to the account management.

　　Manage and own the accounts receivable process for their customer.

　　Lead all contract renewal, rebid and rate increase initiatives

　　Create and manage to an annual overhead budget. Partner with their customer on their security budget

　　Mentor managers within their portfolio to establish a succession plan for their portfolio Survey Security Professionals and leaders to gauge workplace satisfaction

　　QUALIFICATIONS:

　　Bachelor's Degree in Business Administration or Criminal Justice

　　Minimum 5 (five) years of general management experience.

　　Minimum of 5 (five) years of contract or proprietary security services, law enforcement and/or military experience is highly desired.

　　Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

　　Proven track record of excellence in customer service and financial management

　　Superior, world-class interpersonal and communication skills as well as solid writing skills

　　Dedication to high-quality customer service delivery and integrity through proven client and customer relationships

　　Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries, and presentation materials

　　Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery time-frames

　　Participate in industry specific professional organizations such as ASIS

　　Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

　　Maintain confidentiality of all information and data

　　Ability to work in a team-oriented management environment while focused on results

　　The position requires 35% domestic travel to client locations as well as other Allied Universal offices when necessary.

　　BENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

　　Eight paid holidays annually, five sick days, and four personal days

　　Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1152990

　　Location: United States-Massachusetts-Cambridge

　　Job Category: Enterprise Accounts, Sales and Marketing