Job descriptionMission City Community Network (MCCN), a not-for-profit organization with multiple clinics operating as a Federally Qualified Health Center dedicated to serving low income and under-served families in the San Fernando Valley, San Gabriel Valley and Los Angeles and San Bernardino areas. MCCN is a full service health care provider with primary care services for children, adolescents and adults.

　　Title: Enroller/Outreach StaffLocation: San Fernando Valley/North Hills

　　We are currently seekingEnroller/Outreach Staffto join our team.

　　Responsible for reaching out to communities to provide assistance with health insurance enrollment. Must screen patients according to Covered California. The CEC will make follow-up calls applicants for any missing information, access forms in the computer system, update information in the practice management system and upload application documents to each program computerized system. Must currently be or willing to become a Certified Enrollment Counselor to assist our patients to apply for Covered California.

　　Outreaching to individuals and families who have specific healthcare needs. Listen to community members in a culturally sensitive way, usually in their native language, and connect them with necessary services. Provide training/guidance navigating through Patient Portal accessing health records, communicating with provider, etc. Must provide continuous reporting of activities to supervisor.

　　Essential Functions:

　　Interview patients and assist with forms and authorizations.Assess patient eligibility for various programsProvide Covered CA informational materials to potential enrollees; answer questions related to the program and invite or direct enrollees to other Covered CA educational opportunities (if applicable)Help enrollees access the Covered CA website and explain the various health plans available to the enrollees according to their specific income levels.Obtain contact information of the interest candidates whenever possible and obtain permission to contact for follow-up.May include visiting patients residence and/or other locations to enroll patients.Complete and submit mandated program documentation to the Program DirectorNotify supervisor of need to pull and file charts for eligibility documents, messages, etc. that may be subject to HIPAAAdhere to all Covered CA policies and protocols set forth by the program.Able to perform assigned duties with a minimum level of supervision and identify problems and recommend solutions.Effective Interpersonal and Group Communication; Ethically and Culturally Appropriate Customer service; Patient AdvocacyPatient and Community Education on Pandemic and related health issuesOutreach to patients (including their residences) who have difficulty in accessing health care.Train/Guide patients in using technology to access/communicate with the health providers using various platforms, including computers, tablets, and smartphones.Assist patients in enrolling and using patient portals.Responsible for meeting projected enrollment goals by outreaching to the communityFoster relationships and collaboration with schools, parent organizations, community organizations, churches, and other entitiesDevelop public education and information materials, presentations and displaysQualifications

　　High School Diploma/GED accredited by WASC.Bilingual English and Spanish, requiredCovCA - Certified Enrollment Counselor, preferredMinimum 1 year experience in outreach or equivalentBasic computer skills (approx. 32 w.p.m.), Intermediate computer skills preferredRequires excellent verbal and written communication skills and customer relations skillsKnowledge about health care insurances required (i.e., Covered CA, Family PACT, Unmatched HWLA, CHDP)Requires xcellent presentation skills and ability to develop clear and effective outreach materialsRequires the ability to independently organize field activities.Must have excellent presentation/public speaking and organizational skills.Strong community network a requiredMust be flexible and able to multi-task while working in a collaborative, team environment with a positive attitudeWilling to travel as deemed necessaryValid California Drivers License in good standing with DMV required; current liability insuranceFull-time (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.

　　MCCN is an Equal Opportunity Employer

　　Job Types: Full-time, Part-time

　　Salary: $19.00 - $28.00 per hour

　　Benefits:

　　Dental insuranceHealth insuranceLife insuranceRetirement planVision insuranceSchedule:

　　8 hour shiftMonday to FridayWeekends as neededEducation:

　　High school or equivalent (Required)Experience:

　　Community Outreach (healthcare setting): 1 year (Preferred)Language:

　　Spanish (Required)License/Certification:

　　Driver's License (Required)Willingness to travel:

　　25% (Preferred)Work Location: In person