Job Description

　　Job Title: Senior Customer Care Representative

　　Job Location: Budapest

　　About Company:

　　Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $40 billion and approximately 125,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market, and increase laboratory productivity.

　　About Team: Distributor Customer Care Team in Budapest plays a vital role in managing Quote to Cash transactions, supporting customers and distributors in the region.

　　Role & Responsibilities:

　　Provide a high standard of customer service support to Middle East customers.

　　Play a key role in building customer relationships and representing the organization.

　　Manage complex customer requirements professionally as per the service level agreement.

　　Maintain daily customer service reports.

　　Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis.

　　Provide guidance and support to colleagues.

　　Develop and deliver training and materials to support departmental needs.

　　Provide cover to the supporting Manager when required.

　　Solve and escalate systems issues.

　　Handle all telephone / fax / written / web orders within the division’s guidelines, relay price and availability of products to customers where necessary.

　　Respond and process all telephone enquiries as per the service level agreement.

　　Maintain and create new customers accounts.

　　Assess individual customer requirements and direct activities to appropriate departments.

　　Adhere to SOP’s, SLAs, and departmental training guideline.

　　Other duties as dictated by business need.

　　Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints.

　　Candidate Requirement:

　　Experienced Microsoft Office and E1 user (desirable)

　　Strong written and verbal communication skills

　　Must have the ability to identify and solve problems and to multitask under deadlines.

　　Customer service experience required, preferably in an office environment.

　　Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player.

　　Display attention to detail and accuracy in the workplace

　　Good organizational skills and the ability to prioritize and / or delegate effectively.

　　Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

　　Work on own initiative, work well with others and lead by example.

　　Skills Required:

　　Order Management

　　Customer Service

　　Multitasking

　　Positive Attitude

　　Attention to Detail

　　Adaptability

　　Ability to Work Under Pressure

　　Computer Skills

　　Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.