Description:

　　-Coordinate, confirm, and attend service visit exit meetings to provide support to FSE and customers.

　　-Follow up post service visit ensuring customer receives service report and all quotations recommended during the visit.

　　-Work with the supporting customer service engineers to maintain accurate schedule and work flow.

　　-Coordinate follow up for any service contract.

　　-Coordinate follow up on rebuild quotations and the customer call log.

　　-Gather customer feedback and work internally to address their concerns.

　　-Manage daily service requests.

　　-Coordinate schedules with customer service teams.

　　-Analyze customer feedback to improve customer service.

　　-Provide excellent customer service including answering customer queries and responding to client feedback.

　　-Respond to customer emails, letters, and phone calls in a timely and professional manner.

　　-Assist the Business Development Manager as directed.

　　Additional Skills & Qualifications:

　　Education Requirement: High School Diploma/GED or combination of education & experience

　　Experience: 2 years experience

　　-Any special skills/training/certifications:

　　-Excellent problem solving skills

　　-Attention to detail is required

　　-Ability to work in fast paced changing environment

　　-Exceptional organizational skills

　　-Word/Excel spreadsheet competence

　　-SAP experience and/or equivalent systems

　　-Excellent customer service skills

　　About Actalent

　　Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.