Job Purpose

　　Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.

　　ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.

　　The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

　　Repsonsibilities

　　Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support - MDM and managing Apple, Android devices Project Management - Takes ownership of project management and execution Access Management - Provisioning and managing access for all end user computing resources Mentorship - Mentors EUC Analyst in groups and individually Onboarding and training of new internal and external end users into ICE's environment Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management Hardware and software deployment - desktop and laptop imaging and software deployment, in addition to VOIP phone deployment Active Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists Purchasing - Managing the IT hardware workflow Hardware inventory management, regularly required to stand, stoop, kneel, bend, crouch and lift 50+ pounds Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.) Broker and trading floor technology support - New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display supportKnowledge and Experience

　　College degree in Computer Science, MIS, CIS, or related discipline Profound experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting Profound experience with Windows OS, MacOS, and Microsoft Office Suite Three or more years of hands-on experience with Microsoft Active Directory and Windows desktop/server administration and troubleshooting Significant experience with PowerShell administration and scripting Technical professional certifications (i.e. Pulse Secure Certified Technical Expert, MCSA/MCSE, CompTIA, JNCIA-Junos, etc.) Strong multitasking, time prioritization, collaborative and communication skills Experience in an exchange, trading facility, or financial servicesSchedule

　　This role offers work from home flexibility of up to 2 days per week.

　　Base Salary Range for New York Candidates

　　The expected base salary for this role is between $75,000 - $100,000. The base salary range does not include Intercontinental Exchange's rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

　　Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

　　Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly