Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Global Business Travel (GBT) Platforms is looking for an experience Business System Analyst focus on quality assurance testing with good automation and manual testing experience. This position is responsible for User Acceptance Testing of various internal/external travel product and applications within Business Travel. This role is crucial in managing UAT projects, timelines, creating robust test plans and producing high quality test results. This individual will work very closely with other Business Travel departments, as well as American Express Technology.

Responsibilities:

Create and execute UAT Project Plans and all applicable testing documentation needed through all phases of the project.

Manage the test effort according to the UAT timelines.

Identify and communicate UAT testing status and risks.

Identify, document, and assist in resolution of all defects related to test execution.

Interpret business requirements, identify, and create test strategy approach, and build robust test scripts.

Work with and support other Business Travel departments to ensure the testing effort produces a high-quality release.

Validate new enhancements or releases in production environment.

Collaborate with business and system analysts during requirements and test development to ensure the needs are testable.

Qualifications:

Bachelor's degree in management information system or equivalent job-related experience.

4+ years previous experience writing and modifying automated scripts.

Previous experience in writing manual test cases/scripts, testing software products, data, and/or reports.

Previous experience with the use of web-based test management tools and/or use of the Mercury suite of test management tools.

Working knowledge of how to use the Microsoft Suite of Tools (e.g. Excel, Word, PowerPoint, MS Project).

Previous experience in business travel operations, understanding of Travel data and overall processes.

Strong analytical and problem-solving skills.

Excellent verbal and written communication and presentation skills

Self-motivation and teamwork skills required.

Collaborative attitude with the ability to quickly adapt to changes.

Capacity to handle multiple tasks.

Ability to work independently and the knowledge as to when to seek guidance.

Working knowledge/experience in multiple GDS and knowledge of formats, commands, etc.

Working knowledge/experience and/or support in any Front Office, Point of Sale, File Finishing, Portal tools and/or products (e.g. STAR, ROP, Ax Profile/Portal, My Profile, Compleat).

Working knowledge/experience and/or support in all or some Booking Engines (e.g. AXIOM, Get There, E-Travel, Concur).

Working knowledge/experience and/or support in all or some Business Intelligence products and tools (e.g. @Work, Portfolio/Email reporting, TrackPoint, GIDM, My Requests, CAP).

Location

United States - Virtual Location

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!