9047BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9047BRExternal Job Title:Engagement Manager - GovWin IQPosition Responsibilities:

　　Drive usage and adoption of GovWin IQ by assisting customers with their search filters in GovWin IQ to ensure they are receiving appropriate results relative to their industry and focus.

　　Provide expertise on the GovWin IQ solution and highlight key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for the customer’s issues and needs.

　　Become a subject matter expert in search filters in GovWin IQ for Federal, State, Local and Education (SLED), and Canadian markets.

　　Lead interactive online trainings and one-on-one demos to educate customers on the features of searching in GovWin IQ.

　　Understand all GovWin IQ products and possess a strong knowledge and understanding of Federal and SLED government procurement.

　　Proactively engage customers regarding search satisfaction through first year renewal outreach and survey feedback to help with customer satisfaction and product adoption.

　　Conduct live monthly training webinars for customers on how to best to leverage GovWin for their needs.

　　Assist in the development of customer-facing training videos and best practice user guides for the GovWin IQ solution.

　　Possess critical thinking skills which can be applied to helping customers use correct GovWin search criteria.

　　Ability to work independently and work well with members of the Customer Success team.

　　Provide and participate in product feedback as requested and work with the product development teams as needed to provide a customer usability perspective.

　　Work Location:US RemoteQualifications:

　　Bachelor’s degree or equivalent experience.

　　2+ years’ experience in customer success.

　　Strong knowledge of GovWin IQ is preferred.

　　Experience in developing training content (videos and/or user guides).

　　Demonstrated ability to effectively manage multiple customer requests at the same time.

　　Must possess the ability to effectively present information to internal stakeholders and customers.

　　Ability to establish, update, and document process and procedures.

　　Be a self-starter, able to quickly take on new tasks and fill in gaps where needed.

　　Interpersonal, collaboration, and problem-solving skills.

　　Ability to collaborate with internal and external team members.

　　Ability to work efficiently in a fast-paced remote environment.

　　Travel Requirements:NoEEO Statement:Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!