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　　Job Category

　　Customer Success

　　Job Details

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　　Engagement Delivery Manager - Internal only

　　MuleSoft is the leader in implementing the application network by connecting data, devices, and applications, and we are pursuing people passionate about integration that enables digital transformation. MuleSoft's Professional Services team works across every technology to deliver solutions to customers in every industry. As a Senior Delivery Manager on our Services team, you will play a key role in the growth of our Services practice.

　　Role Description:

　　As a Senior Delivery Manager, you will lead all aspects of the post-sale Services engagement. You will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use cases across their entire lifecycle. In addition, you will drive projects to completion and customer expansion.

　　Your Impact and Responsibilities:

　　Lead broad strategic engagements, drive operational change, and develop comprehensive governance plans for large-scale deployments.

　　Deliver MuleSoft engagements using Agile or Waterfall methodology

　　Drive communication, client expectations and relationship

　　Work with customers to establish, track, and report Key Performance Indicators on projects, programs, and digital transformation initiatives

　　Identify, track, mitigate and drive resolution of issues and risks

　　Lead several projects (including tactical and strategic) as a scrum leader and/or project manager

　　Collaborate with Services leadership to achieve assigned revenue targets and identify expansion opportunities

　　Oversee project team, as well as all operational processes within project life cycle, including RAID logs and Change Orders

　　Drive collaboration across all MuleSoft functions (Customer Success, Account Teams, Support and Operations)

　　Facilitate organizational change efforts, and help clients drive operational model change by implementing API-led connectivity

　　Provide leadership and contribute to the development of other Delivery Managers and DM methodologies

　　Minimum Requirements:

　　BS or MS in Computer Science, Management Information Systems (MIS), Information Systems, Business, or equivalent work experience

　　Experience with the execution of the software development lifecycle, ability to adjust and apply this knowledge in a multifaceted environment using Waterfall and Agile methodologies

　　Demonstrated expertise in managing resources, backlog, revenue, and bookings.

　　Experience developing comprehensive risk frameworks, governance plans and implementing large-scale programs

　　Recognized leadership skills in creating and fostering partnerships both internally and externally to drive positive customer impact

　　Demonstrated organizational and operational skills including planning, communications, decision making, delegation, negotiation, and problem solving

　　Demonstrable ability to identify expansion opportunities and cultivate client relationships.

　　Recognized for the ability to lead clients through the definition of metrics to assess achievement of business outcomes

　　Strong verbal and written communication skills

　　Ability to work well in a team and collaborate across functions

　　Proven time management and prioritization skills

　　Professional Services Administration (PSA) tool experience

　　Solid skills on core office productivity tools (e.g. GSuite, MS Office, etc.)

　　Demonstrated ability to use new systems and tools, such as project and client management tools (e.g. Microsoft Project, SmartSheet, Jira, ADO, PSA, etc.)

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