Minimum Clearance Required

　　Secret

　　Responsibilities

　　ISYS Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, ISYS is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, ISYS is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

　　We are seeking Endpoint Support Specialists for hardware and software to support our customer’s IT operations in Washington, DC.The effort provides command-wide information technology (IT) endpoint hardware, software, mobile, and desktop support on 24/7 managed networks. This Branch researches and tests hardware and software prodcuts for use across the enclave and maintains the base images for deployment. This position will be on-site and will require an active Secret Clearance to start, all incumbents will need to gain their Top Secret/SCI.

　　Endpoint Support Specialist (Hardware/Software) Responsibilities:

　　Responsible for configuration, setup, networking, preventative maintenance, security, troubleshooting, inventorying, and repair of endpoint technologies, including but not limited to desktop and laptop computers, tablets, smartphones, inkjet and laser printers, e-mail and calendaring, and line-of-business applications.

　　Analyze and troubleshoot and provide documentation of solutions as well as track all incidents using the incident management system.

　　Responsible for first and second level support, which includes working with end-users (both on-site and remotely). This can involve in-person, over-the-phone, email, and/or remote desktop support.

　　May mentor and train junior level support specialists.

　　Peform administrative support tasks as requested.

　　Communicate and collaborate with multiple departments and personnel.

　　Qualifications

　　Endpoint Support Specialist (Hardware/Software) Level III (1 position) Qualifications:

　　Minimum of ten(10) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support. Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.

　　Must possess good interpersonal, communications, and analytical skills.

　　US Citizenship is required.

　　Clearance Required: Active Top Secret with ability to gain Top Secret/SCI

　　Certifications: Security

　　Education: Bachelor's degree in related field and 10 years of related experience.In lieu of a degree, must have 15 years of related experience and a High School Diploma. Endpoint Support Specialist (Hardware/Software) Level II (1 position) Qualifications:

　　Minimum offive (5) yearsof specialized experience and knowledge of hardware, software, information assurance orbusiness analytical support. Experience must include at least two of the following areas: technical and userdocumentation, end-user training, network support, information assurance or general administrative support.

　　Must possess good interpersonal, communications, and analytical skills.

　　US Citizenship is required.

　　Clearance Required: Active Top Secret with ability to gain Top Secret/SCI

　　Certifications: Security

　　Education: High School Diploma OR GED Endpoint Support Specialist (Hardware/Software) Level I (1 position) Qualifications:

　　Minimum oftwo (2) yearsof specialized experience and knowledge of hardware, software, information assurance or business analytical support. Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.

　　Must possess good interpersonal, communications, and analytical skills.

　　US Citizenship is required.

　　Clearance Required: Active Top Secret with ability to gain Top Secret/SCI

　　Certifications: Security

　　Education: High School Diploma OR GED ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

　　Salary bands have not yet been determined for this opportunity. ISYS Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

　　While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

　　ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees.

　　Job ID14013

　　Job LocationsUS-DC-Washington