Job Title

　　End User Support Specialist I

　　Agency

　　Texas A&M University System Offices

　　Department

　　IT Operations and Support

　　Proposed Minimum Salary

　　Commensurate

　　Job Location

　　College Station, Texas

　　Job Type

　　Staff

　　Job Description

　　Salary:

　　$3,750.00 - $4,000.00 per month commensurate with experience

　　Job Description Summary:

　　The End User Support Specialist I, as a member of the IT Operations and Support department, provides customer support of enterprise-wide shared applications (Workday, FAMIS and the related SSO applications) on behalf of the Texas A&M University System.

　　Responsibilities:

　　Provide front-line customer support of enterprise-wide shared applications (Workday, FAMIS and the related SSO applications).- Monitor and manage assigned ticketing queues according to established guidelines using the TAMUS ticketing application.

　　Provide timely updates and effective communication methods to keep stakeholders informed through resolution.- Prepare procedural documentation, knowledge-based articles and user manuals to be used by staff.- Participate in training and professional development sessions.- Other duties as assigned.

　　Education and Experience: - Bachelor's degree or equivalent combination of education and experience.- Four months of experience in IT support.

　　Knowledge, Skills and Abilities:

　　Knowledge of word processing and spreadsheet applications.

　　Knowledge of troubleshooting and problem-solving, client relations skills, and requirement assessment and analysis.

　　Must be able to work in a collaborative team environment.

　　Must have strong interpersonal skills.

　　Occasional travel and work outside scheduled hours.

　　Ability to multi-task and work cooperatively with others. Other Requirements:

　　Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

　　All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

　　Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　If you need assistance in applying for this job, please contact (979) 845-5154.

　　Useful Links:

　　Benefit Programs (https://www.tamus.edu/business/benefits-administration)

　　Retirement

　　Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

　　Flexible Spending Accounts

　　University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

　　Legal Statements

　　New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

　　Prospective Employees

　　Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

　　Training and Development

　　USERRA (https://www.dol.gov/agencies/vets/programs/userra)

　　Nondiscrimination Notice