End User Computing Analyst

　　Last Updated Date: Jan 23, 2024

　　Location:

　　US

　　Company: DDI America

　　A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

　　Location : [[South Windsor, CT]]

　　Job Information

　　This position acts as the primary interface to the end user computing services that are supported by the Information Technology Department to effect real time problem analysis and resolutions. Works directly with customers to provide services and help to resolve a variety of computing and network device problems.

　　Role & Responsibility

　　Responds to situations where standard procedures have failed in isolating or fixing problems.

　　Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem

　　Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.

　　Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

　　Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone for remote users, and/or (2) decide proper level of escalation and maintenance required to solve and prevent problems.

　　Performs Level I system administration functions.

　　Maintains Hardware and Software inventory compliance.

　　Maintains currency and high level of technical skill.

　　May direct the activities of lower level Technical Support Analysts (or Co-ops) to contribute to the overall performance of the Technical Support / IT operation.

　　Demonstrate ITIL principles in actions.

　　Maintain/enforce all End-User related IT policies/guidelines/procedures.

　　Maintain/enforce support standards for hardware & software

　　Job Requirement

　　FORMAL EDUCATION REQUIREMENT:

　　Associates Degree, Information Technology

　　EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED

　　Basic job standards include: basic computer skills, ability to follow written instructions.

　　Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

　　Prior Desktop/Help Desk experience preferred.

　　Relies on instructions and pre-established guidelines to perform the functions of the job.

　　Works under immediate supervision.

　　Minimum Experience: 0>2 years

　　Travel Standard:< 10%

　　Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

　　Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.

　　Beware of Fraudulent Job Offers and Solicitations

　　Any legitimate job offer will be preceded by an official selection process.