Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　The Enablement Team focuses on delivering high-quality, innovative learning and enablement programs to our Global Product Success and Services Organization. Our goal is to empower business teams to achieve the best outcomes for our customers.

　　New Hire Onboarding: Facilitate role-specific onboarding programs.

　　Skills Assessment: Conduct periodic assessments to identify training needs for individual contributors and managers.Performance Tracking: Utilize data insights to improve skills and drive compliance.Continuous Enablement: Support ongoing learning for service, product, and success teams through webinars, workshops, and best practices sessions.Knowledge Management: Design learning paths and curriculums; prepare training materials in collaboration with subject matter experts.Transparency: Automate course completion data and provide actionable recommendations.

　　Leadership Development: Create career progression plans and organize skill development sessions.Process Integration: Develop and integrate people, process, and playbook strategies across the organization.

　　Additional Initiatives

　　Customer Success Stories: Consolidate and distribute customer success stories internally.Customer Experience: Build personalized welcome and gratitude packages for customers.

　　Requirements

　　MBA and an Undergraduate Degree in Engineering/Management from premier schools (IITs/IIMs).Proven experience in Program Management, Enablement, and Learning.Strong analytical and critical thinking skills.Proficiency in Microsoft Excel, PowerPoint, and visualization tools such as Power BI, Tableau.

　　Exceptional communication and presentation skills.Ability to work independently and manage multiple initiatives.

　　NOTE:

　　- Work Timings : 2- 11 PM ( IST )- Location : Banaglore

　　Mode: Work from office

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.