The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

　　We are looking for an experienced and highly motivated Renewal Manager to join our US Public Sector  team with a focus on successfully managing our customers' existing renewable business.  Your primary focus will be on retention, with a secondary focus on growth. Renewals managers are a hybrid role - managing the renewal "sale" and the renewal process. They sit at the intersection of customer success and sales. The ideal candidate will drive retention and customer loyalty, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals. 

　　You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Customer Success teams to ensure complete customer adoption and satisfaction

　　What you will do

　　Work with GitLab (Account Executives and Customer Success Managers) to maintain and expand customer adoption Build rapport with customers via phone conversations and professional email correspondence Leveraging a renewal framework, you will focus on seeking, mitigating and forecasting renewal risk.  Drive the subscription renewal process from outreach, quote to final procurement Accurately forecast opportunities via our SalesForce reports Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Ensure customer issues are acknowledged and resolved within 24 hours What you will bring

　　At least 3+ years of experience in a customer-facing, B2B, leading customer retention and adoption of a SaaS product for complex accounts/territories. Advanced multitasking and organizational skills Advanced ability to prioritize tasks and work independently  Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function Relevant experience to include selling IT solutions, software, and US Federal IT industry Demonstrated success in a Renewal Account Management or Customer Success capacity. Advanced proficiency with contract renewal processes. Experience selling or managing accounts in US Federal SaaS/technology space a plus About the team 

　　GitLab Public Sector

　　Government agencies strive to serve the public by providing optimal experiences to their communities. One way to do this is a successful digital transformation ensuring software is secure, manual processes are minimized, and there is collaboration between teams and vendors.

　　GitLab supports your digital transformation because it is secure by design, reduces manual processes, and empowers collaboration to provide a positive civilian experience.

　　GitLab, The One DevSecOps platform, is for software users in government agencies, enabling them to deliver secure software faster, automate software factory deployment, and empower collaboration to serve the public - securing the speed to mission.

　　How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget  Parental leave  Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

　　Additional details about our process can be found on our hiring page.

　　Remote-Global

　　The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

　　Colorado/Washington pay range

　　$59,500—$105,000 USD

　　California/New York/New Jersey pay range

　　$59,500—$105,000 USD

　　Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

　　Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

　　GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.