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Employee Relations Investigator
Employee Relations Investigator-February 2024
Cleveland
Feb 11, 2026
About Employee Relations Investigator

  Job ID12295LocationCase Main CampusFull/Part TimeFull-TimeRegular/TemporaryRegularJob DescriptionPOSITION OBJECTIVEResponsible for assisting with the management of university-wide employee relations issues and compliance with federal, state, and local employment laws. Assist in implementing employee relation programs, projects, and initiatives which support University and/or business unit operations. Serve as a resource to both management and staff as issues arise related to supervision, management, and quality of work life. Advise departments and schools on complex employee relation issues, interpretation of policies, procedures, and practices, and provides professional support and consultation in decision-making on a varied range of employee concerns/issues. Participate in Human Resource training sessions as presenter and/or facilitator.ESSENTIAL FUNCTIONSInvestigate employee concerns. Conduct employee interviews, identifying employee relations issues which affect employee work performance, and work with managers and supervisors to improve work unit effectiveness. Serve as a consultant and facilitator to supervisors and management to improve the effectiveness of the work unit through improved communications, identification of service expectations, effective work unit cooperation, and teamwork. Encourage and assist in the positive means of resolving employee and supervisor concerns, problems, and grievances. (60%)Form and maintain partnerships with assigned HR Shared Service areas. Develop relationships with customers and becomes a business partner in advising and counseling on employee relations issues. Generate options and recommendations that are responsive to multiple interests, reflective of best practices and aligned with unit goals. Develop and conduct instructional and information sessions with department heads, supervisors, and staff. Participate in employee relations meetings and conflict resolution sessions to include investigating, presenting case materials, facilitating decisions and agreements, and preparing responses. Present new programs and overviews of existing programs to various diverse groups. Assist in planning and program design for HR Administrative meetings, HR Administrative Boot Camp, Supervisory Training Sessions, Employer Assistant Program training, and other HR-sponsored programming. Participate in or lead project teams in the development and implementation of human resource programs, policies, and business process changes. Compile and analyze employee relations data to track employee relations issues; prepare and present data reports as needed (including quarterly reports and annual data). Participate in the long-term resolution of conflicts and other employee relations issues by partnering with management to identify and reduce or eliminate root causes. (22%)Keep abreast of Human Resources trends and changes in state and federal laws, regulations, and legislation that impact Human Resources. Interpret policies, advise on complex employee relation issues and policy interpretation requiring case-by-case analysis. Provide advice and consultation to employees and management regarding interpretation and application of a broad range of human resource policies, procedures, practices, and laws. Identify, evaluate, and recommend proactive policies, procedures, programs, and best practices in all areas of employee relations to create efficiencies, that support Case Western Reserve University's commitment to fair, equitable and progressive treatment of all employees, and to identify and resolve potential issues before they arise. (10%)NONESSENTIAL FUNCTIONSReview and audit leave of absence requests, supporting documents, and resolution. Serve as a backup to the Leave Specialist when necessary. (3%)Serve as a consultant in the reorganization and restructuring process of departments and /or management

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