Compass One

　　Salary: $65,000 - $70,000

　　Other Forms of Compensation:

　　Pay Grade: 12

　　Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

　　Job Summary

　　Summary:

　　The Employee Experience Manager is responsible to ensure implementation of effective employee onboarding programs focused on providing a welcoming and positive employee experience for new hires, and to support successful acclimation to company culture, work environment, and satisfaction with the job. The Employee Experience Manager will monitor new hire program effectiveness, drive operational compliance, and ensure employee recognition programs are enhanced. Metrics will be focused on employee retention and engagement. The Employee Experience Manager will coordinate the employee experience program in collaboration with unit leadership.

　　Responsibilities:

　　Responsible for new employee program effectiveness and compliance in accordance with business-line and corporate program standards and best practices.

　　Acts as an ambassador to new employees. Serve as point of contact for incoming employees (e.g., providing information, direction, mentoring for documentation/onboarding).

　　Assist with and/or deliver new hire onboarding programs to support new hire knowledge including access to information and resources.

　　May participate in the new employee onboarding program including orientation and training.

　　Implement and conduct employee engagement conversations including new employee daily rounding, stay conversations, surveys and focus groups.

　　Meet with new hires, trainers and new hire managers weekly to evaluate new hire program compliance (orientation, onboarding, training), new hire performance, and proactively address program or performance gaps.

　　Offboard employees through exit interviews, capturing employee experience data and analyzing the results to find gaps to strengthen employee retention.

　　Provide program updates, new employee retention data, new employee feedback, engagement trends and training needs during weekly department management meetings.

　　Track and report new hire turnover metrics to department leadership and Employee Experience program leader.

　　Develop and/or monitor department employee satisfaction action plan.

　　Analyze retention data and employee feedback and suggest improvements for engagement and recognition programs and incentives to ensure they are meaningful for staff and employees.

　　In collaboration with local leadership, plans and coordinates employee engagement activities for the department.

　　Promote client awareness of the Employee Experience Program including report preparation for client meetings.

　　Demonstrate and promote workplace culture, values, and management philosophy.

　　Demonstrate effective communication and listening skills with clients, customers, and employees.

　　Interact with fellow Employee Experiences Managers to share ideas and learn about best practices.

　　Collaborate with management team to proactively identify and problem-solve to remove barriers impacting operational success.

　　Requirements:

　　Bachelor’s degree, Human Resources, Business Management, or Learning and Development and 2-4 years’ experience or equivalent combination of education and related experience.

　　Apply to Compass One Healthcare today!

　　Compass One Healthcare is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Compass One maintains a drug-free workplace.

　　Applications are accepted on an ongoing basis.

　　Associates at Compass One are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1270664

　　Compass One

　　JANELLE C. ALLEN

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