Allied Universal® Risk Advisory and Consulting Services, North America’s leading specialized risk and threat assessment, prevention, intelligence, and investigative practices provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Allied Universal® Risk Advisory and Consulting Services is looking to hire a Customer Service Representative. This position is responsible for monitoring and response, emergency dispatching and incident report and analysis. Establishes, maintains and reviews schedules for all Emergency Response service; matches available officers and/or subcontractors to post; distributes schedules; coordinates with appropriate supervisor and management staff to contact and redeploy staff to fill call-offs; coordinates response to schedule changes and client requests; verifies that schedules are maintained real-time and validates that contractually stipulated officer requirements are met, and posts are filled with qualified personnel at proper pay/bill ratios. Coordinates efforts to input information into automated resource system; takes and logs calls from sites. This is a full-time in-office role.

　　Schedules Available:

　　Saturday- Wednesday 2:00pm - 10:00 pmDescription of Duties:

　　Maintains site coverage at all times; tracks requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.

　　Ensures that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; interfaces with accounts receivable and payroll departments to make corrections as necessary.

　　Holds margins at or above 23% and payroll/billing accuracy to 98% or better in accordance with company standards.

　　Maintains current knowledge of client contracts and requirements.

　　Provides phone and email monitoring for emergency security related services.

　　Dispatching of unarmed, armed and Law Enforcement officers throughout the country in emergency situations.

　　Capabilities for regional and worldwide monitoring exist and may be instituted on an as needed basis.

　　Responsible for completing and maintaining documentation on requests from the beginning of the request from a client through the end of the process which includes providing pertinent information to our accounting staff for pay and bill purposes.

　　Coordinates scheduling changes with Operations Managers, Off-Duty Officers and Subcontractors; serves as a liaison with clients and Operations Management, Off-Duty Officers and Subcontractors in resolving scheduling, training, billing and payroll challenges.

　　Performs tasks and duties of a similar nature and scope as required for assigned office.

　　* The above job description is subject to change. The Operator may be asked and expected to temporarily perform duties outside of the job description. *

　　Minimum Qualifications:

　　High School Diploma or equivalent with a minimum of 1 year of experience in Data Entry or Emergency Response Dispatch

　　Must have access to reliable transportation to get to work

　　Competencies (as demonstrated through experience, training, and/or testing ):

　　Understanding of security operations.

　　Ability to maintain professional composure when dealing with unusual circumstances.

　　Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.

　　Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form.

　　Ability to use personal computers and office productivity software.

　　Ability to write logs and reports.

　　Planning, organizing, and leadership skills.

　　Ability to communicate clearly and concisely.

　　Ability to be an effective team member.

　　Courteous telephone manner.

　　Strong customer service and service delivery orientation.

　　Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

　　Working Conditions:

　　Works inside of the office most of the time, monitoring all client sites.

　　BENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

　　Eight paid holidays annually, five sick days, and four personal days

　　Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1153897

　　Location: United States-Texas-Richardson

　　Job Category: Security Officer