Working Title: EHR Clinical Support Specialist

Job Class: Management Analyst 3

Agency: Human Services Dept

Job ID : 84913

Location : Statewide

Telework Eligible : No

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 03/15/2025

Closing Date : 03/28/2025

Hiring Agency/Seniority Unit : Human Services Dept

Division/Unit : DCT Support Services / Health Informatics

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : Yes, less than 10% for in-person trainings and meetings

Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Employee/MAPE

Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Department of Human Services is unable to provide sponsorship for work visas.

Applicants must be eligible to work in the United States at the start of employment.

DHS does not participate in E-Verify.

Telework *(Within Minnesota or neighboring states) and flexible hours options are available. *

Direct Care and Treatment (DCT) is seeking an individual to join our Health Informatics Team for an exciting and rewarding opportunity as an Electronic Health Record (EHR) Clinical Support Specialist! This position will provide first level clinical support to all EHR users, including assistance with standard configuration, functionality troubleshooting, training, and workflow analysis. The EHR Clinical Support Specialist has strong knowledge of healthcare and clinical applications to administer, demonstrate, implement, train, and support various critical clinical applications supported by the Health Informatics Team.

Primary responsibilities:

Provide real-time support by responding to end users’ calls and queries.

Identify and recommend improvements for clinical applications and workflow.

Manage end user support, testing, documentation, and general management of the clinical applications.

Work with project teams in operational and organizational analysis to identify areas of needed improvement.

Assist with design and development of workflows, data flows, and other solutions with user operational practices.

Assist in developing training plans, conduct training sessions, and provide go-live support for users on various EHR applications.

Work as an active member of the clinical project team and adhere to project plan communication and coordination of essential user support across DCT divisions.

Working for the Minnesota Department of Human Services Direct Care Treatment division PAYS!

When you start a career with us, you may also be eligible for:

Annual pay increases

Tuition reimbursement for courses related to the work of DHS

Student loan reimbursement for eligible positions

Minimum Qualifications

Two (2) years’ experience in Electronic Health Record applications including:

Experience using Electronic Health Record applications and general needs of Electronic Health Records across multiple disciplines

Supporting and/or training medical, professional, and technical staff

Interpreting detailed technical information and data

Analyzing Electronic Health Record user needs, designing, and developing effective solutions

Communicating complex technical topics

Note: A bachelor's degree in nursing, medical laboratory technology, computer science, or related clinical/technical field may substitute for 1 year of experience.

Preferred Qualifications

Experience with developing, testing, or using Netsmart applications such as MyAvatar

Knowledge of a hospital or care delivery systems sufficient to demonstrate and incorporate experience in a highly complex medical setting

Clinical background (Nurse, Pharmacist, etc.) and in-depth knowledge of medical record systems

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Direct Care Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.