Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Preferred Family Healthcare growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others. Our culture and our environment are unlike any other. We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as:

　　Medical

　　Dental

　　Vision

　　Life Insurance

　　Paid Time Off

　　Short Term Disability

　　Long Term Disability

　　Retirement Plan

　　Tuition Reimbursement

　　Student Loan Reimbursement

　　Employee Assistance Program

　　Job Description:

　　Essential Job Functions:Point of contact for application related issues via ticketing system

　　Run/Complete daily system cleanup reports

　　Adding/Updating/Terming employees

　　Block client records

　　Diagnose and resolve problems affection EHR's

　　Other duties as assigned

　　Knowledge, Skills, and Abilities:Familiarity with computers and common computer issues

　　Capable of troubleshooting and diagnosing application problems and assisting with resolutions

　　Skilled in effective communication with a diverse workforce

　　Excellent communication skills written and verbal, as well as listening skills

　　Ability to work well with others in a collaborative environment

　　Ability to independently complete all assigned tasks and meet deadlines

　　Responds to tickets, emails and phone calls in a timely and courteous manner

　　Exhibits a positive helpful attitude toward fellow employees in all circumstances

　　Knows how to ask for assistance from others and take constructive advice

　　Experience and Education Qualifications:Graduate from an accredited college or university with a Bachelors Degree in

　　computer science, or a closely related field;

　　OR

　　High School diploma with basic computer skills including but not limited to application

　　support

　　Employment Requirements:Successful completion of background check including criminal record, driving record and abuse/neglect.

　　Completion of New Hire Orientation at the beginning of employment.

　　All training requirements including Relias Learning at the beginning of employment and annually thereafter.

　　Strong verbal and written communication skills, computer and organizational skills.

　　Supervisory Requirements:N/A

　　Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　ADA Consideration: Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

　　We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

　　Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.