GREENFIELD EDP Systems Analyst I (SAI) GENERAL DESCRIPTION OF DUTIES:Working within the Information Technology (IT) team and reporting to theDirector of Networks and Systems, the SAI is responsible for deliveringTier I desktop support. In addition, the SAI will work in cooperationwith other IT support personnel to establish desktop managementplatforms; support information security measures and strategies, and tomonitor and triage help desk tickets. The SAI will maintain classroomand faculty and staff computers, printers, scanners and other computerand electronic devices as needed. EXAMPLES OF ESSENTIAL FUNCTIONS:Provide technical assistance to faculty, staff, and students via phone,email, and remote support tools. Troubleshoot and resolve hardware andsoftware issues with desktops, laptops, and peripherals. Order, install,and configure new equipment and software. Maintain accurate records ofsupport tickets and resolutions. Participate in ongoing projects andinitiatives to improve IT services. MARGINAL FUNCTIONS: Provide basictraining on software applications. Maintain physical security of ITequipment. Document procedures and processes. Stay up-to-date onemerging technologies and best practices. Requirements: MINIMUM TRAININGAND EXPERIENCE*: At least two years of full-time, or equivalentpart-time, professional experience in electronic data processing, ofwhich at least one year must have been in work in which the major dutiesincluded computer systems analysis, or any equivalent combination of therequired experience and the substitutions below: An Associate\'s degreewith a major in the field of data processing or computer programming maybe substituted for a maximum of one year of the required experience.** A Bachelor\'s or higher degree with a major in the field of dataprocessing or computer and/or information science may be substituted fora maximum of two years of the required experience. ** A diploma forcompletion of a two year full-time, or equivalent part-time, program ina recognized non-degree granting business or vocational/technical schoolabove the high school level with a major in the field of computerprogramming may be substituted for a maximum of one year of the required(A) experience. ** An official transcript from a recognized businessor vocational/technical school as evidence of completion of a programconsisting of at least 650 hours of instruction in the field of computerprogramming may be substituted for a maximum of one year of the required(A) experience. Graduation from the data processing course of arecognized vocational/technical high school may be substituted for amaximum of one year of the required (A) experience. Detail orientedorganizational skills with a high degree of accuracy. Ability to workindependently and meet deadlines. **Education toward such a degree ordiploma will be prorated on the basis of the proportion of therequirements actually completed. PREFERRED QUALIFICATIONS: Bachelor\'sdegree in a related field and at least (2) years technology supportexperience or Associate\'s Degree in a related field and at least (3)years technology support experience. At least 2 years supporting PC andMac desktops and laptops in a networked environment. Experience workingwith hardware purchasing, IT contracts and/or budgets. Working knowledgeof TCP/IP and Active Directory. Demonstrated commitment to culturaldiversity. ADDITIONAL INFORMATION: Standard hours are 8 a.m. - 4 p.m.37.5 hours a week. This is position will require some night and weekendhours for system maintenance. *EQUIVALENCY STATEMENT: Applicants who donot meet the qualifications as stated above are encouraged to put inwriting precisely how their background and experience have prepared themwith the equivalent combination of education, training and experiencerequired for the responsibilities of this position.