Description

　　We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

　　Position Overview

　　EDI Support Specialists are responsible for providing EDI technical support to our clients via telephone and/or remotely via the web/support portal. EDI Support Specialists are responsible for efficiently and accurately resolving support cases related to clearinghouse and payer issues for eClinicalWorks customers using our Practice Management software. An EDI Support Specialist must have in-depth working knowledge of ANSI X12 EDI transactions, medical billing workflows, and have experience working in a help desk/technical support environment.

　　Responsibilities

　　Respond to incoming support cases related to clearinghouse or payer EDI issues via telephone or the web

　　Meet SLAs (response and resolution)

　　Resolve and close all EDI support issues with customer approval

　　Maintain excellent customer satisfaction level

　　Work with other support teams as required

　　Research EDI errors, claim rejections and denials

　　Work directly with partner clearinghouses on support issues when appropriate

　　Validate client implementation details against clearinghouse enrollment records and NPPES

　　Work on additional tasks and project as required

　　Requirements

　　3+ years of knowledge of:

　　Practice Management (PM/PMS) software or medical billing support experience

　　Knowledge of Medicare, Medicaid, commercial paper, and electronic claims processing is a must

　　ANSI X12 EDI formats such as 835, 837P/837I/837D, 270/271, 276/277, 277CA/277U is a must

　　Preferred Requirements

　　Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, post payments, refunds is a plus

　　Experience in eligibility verification, ERA, familiarity with HIPAA rules is a plus

　　Familiar with Health Center, ASC and other UB billing is a plus

　　eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)