Economic Benefits Supervisor – Grant Funded

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　　Economic Benefits Supervisor – Grant Funded

　　Salary

　　$61,490.00 - $92,150.00 Annually

　　Location

　　Colorado Springs, CO

　　Job Type

　　Full-Time

　　Job Number

　　2400041

　　Department

　　Department of Human Services

　　Opening Date

　　01/23/2024

　　Closing Date

　　2/5/2024 11:59 PM Mountain

　　Description

　　Benefits

　　Questions

　　Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .

　　Job Summary

　　Please be advised this position may close on or after 01/29/2024 (based on internal or external requirement), without advance notice, should we receive a sufficient number of qualified applications.

　　Are you ready to be a part of an exciting team that will provide necessary and important resources to clients, while providing excellent customer service? Do you want to work as part of a growing team who are committed to helping the residents of this community? If so, we have the perfect opportunity for you!

　　In this position, you will use policy to accurately determine eligibility for Medical Assistance programs. You will apply critical thinking skills to assess situations and make appropriate decisions related to eligibility for residents in the community. This role will give you the opportunity to use your excellent communication skills and guide your team to succeed. In this role of Economic Benefits Supervisor, you will have the opportunity to make a significant contribution to your community and this agency!

　　Hiring Range:$63,760.60 - $71,032.91annually (salary to be commensurate with qualifications)

　　This position has an anticipated work schedule of Monday – Friday,40 Hours between the hours of 7:30am – 5:00pm,subject to change. Under FLSA guidelines, this position is exempt.

　　Supervises the planning, organizing, monitoring, and training of a benefit programs, to include Health First Colorado (formerly Medicaid) and Long Term Care. Delegates and oversees special projects and activities. Position subject to grant funding.

　　Essential Duties/Responsibilities

　　Communicates the mission of the El Paso County Department of Human Services (DHS).

　　Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior level staff; implements changes to business practices.

　　Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.

　　Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.

　　Coordinates and participates in Management Evaluation reviews.

　　Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.

　　Monitors and tracks timeliness within the unit, division, and agency.

　　Oversees the appeal process for Health First Colorado or Long Term Care cases to include monitoring, ensuring preparation, and facilitating the appeal.

　　Creates and sends out notification for the outcome of the requested appeal as well as takes necessary case action based on the appeal determination.

　　Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.

　　Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.

　　Participates in internal and external committees as a representative of the department.

　　Performs other duties as required.

　　Qualifications

　　Knowledge, Skills, and Abilities:

　　Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.

　　Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking Systems (CHATS).

　　Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.

　　Ability to efficiently plan, schedule, and organize.

　　Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.

　　Ability to lead and train others; ability to objectively review the performance of others.

　　Ability to use standard office equipment to include computer, fax machine, copier, and telephone.

　　Maintain regular and punctual attendance.

　　Required Education and Experience:

　　High school diploma or equivalent education.

　　Minimum three years of human services related experience to include knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.

　　Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

　　Preferred Education and Experience:

　　Minimum two years of experience with Colorado Benefits Management System (CBMS).

　　Minimum one year of supervisory or leadership experience.

　　Licenses/Certificates:

　　Must possess and maintain a valid driver's license.Pre-Employment Requirements:

　　Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.Work Conditions

　　Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.

　　VISION

　　El Paso County will be a trusted regional leader known for excellence in county service delivery.

　　PURPOSE

　　We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

　　El Paso County is an E-Verify and Equal Opportunity Employer.

　　El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.